Store Manager Wood Green

Fexco; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Currency Exchange Corporation Ltd (CEC Ltd), part of the Fexco Group, is recruiting a Store Manager for the Turnpike Lane store in Wood Green, London. This permanent full-time role covers 37.5 hours per week across 5 days, including weekends; overtime may be required to cover holidays.

You will lead a small team and ensure excellent customer service while meeting store targets. Responsibilities include opening/closing procedures, staff rotas, handling cash, and maintaining policy standards on

Qualifications

• Supervisory experience ideally obtained in a cash handling environment.
• Excellent customer service experience is essential and experience with foreign currencies is desirable.

Responsibilities

• Supervising a bureau team to achieve and exceed sales targets through excellent customer service.
• Developing and managing a small team with high presentation standards and staff training.
• Managing rotas to reflect customer needs.
• Dealing professionally with customer complaints/queries for a satisfactory conclusion.
• Ensuring Health and Safety, AML and Security policies are followed and staff briefed on changes.
• Undertaking marketing initiatives to promote the Bureau and increase brand awareness.

Skills

Supervisory experience

Customer service

Team leadership

Flexible attitude

Job description

As one of the UK's largest independent foreign exchange providers, Currency Exchange Corporation Ltd (CEC Ltd), part of the Fexco Group, is a leading provider of complete foreign exchange services. Since it was established in 1996, CEC Ltd has been driven by a spirit of innovation and focus on customer experience in the provision of travel money.

CEC Ltd is currently recruiting for a Store Manager to take the lead in our Turnpike Lane store in Wood Green, London. This is a permanent full-time role, working 37.5 hours per week across 5 days out of 7, which will include weekends. You'll need a flexible approach to your working hours as overtime to cover holidays will also be required from time to time.

JOB PURPOSE

To manage a small store with a part time Sales Advisor, ensuring that they deliver superior customer service and to actively lead and support them to achieve store targets. Most shifts you will work alone in the store so you have to be comfortable completing opening and closing procedures,

MAIN RESPONSIBILITIES

The successful candidate will be responsible for:

• Supervising a bureau team to achieve and exceed sales targets and objectives through the delivery of excellent customer service.
• Developing, leading and managing a small team ensuring the highest standards of presentation are maintained and staff are fully trained on all aspects of the role.
• Managing rotas to ensure staff levels reflect customer needs.
• Dealing professionally and knowledgeably with all customer complaints/queries to ensure a satisfactory conclusion is met.
• Ensuring all Company policies are adhered to including Health and Safety, AML and Security, and ensure all employees are fully briefed and educated on any changes in policies or procedures.
• Undertaking marketing initiatives, to promote the Bureau and increase brand awareness.

QUALIFICATIONS / EXPERIENCE REQUIRED

• Demonstrable supervisory experience ideally obtained in a cash handling environment.
• Excellent customer service experience is essential and experience with foreign currencies is desirable.

COMPETENCIES REQUIRED

• Demonstrable superior customer service skills with the ability to coach others to adopt these principles.
• A good leader with a proven ability to lead, motivate and develop a team of Sales Advisors.
• Numerate, with good business acumen and strong attention to detail.
• Comfortable communicating across all levels both within the business, and with external customers and suppliers.
• Must be flexible and have a can-do attitude and approach.