Sales Advisor

Scrivens Opticians & Hearing Care; Newmarket; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Training provided

Staff discounts

Family-run culture

Career progression

Staff leave 28 days

Job summary

Scrivens Opticians & Hearing Care is seeking a friendly Sales Advisor in a customer-focused role in Newmarket. You will greet customers, help them choose optical and hearing products, and provide clear advice on frames, lenses and hearing care.

You’ll process sales and bookings and assist with stock and merchandising in a busy store. The role offers full training, a welcoming team, staff discounts, and clear career pathways into senior sales, management, or clinical roles.

Qualifications

• Friendly, approachable attitude with strong communication skills.
• Customer service or retail experience desired but not essential.
• Able to work both in a team and independently.
• Willingness to learn and grow within a supportive environment.
• Basic IT skills and good attention to detail.

Responsibilities

• Greet customers with warmth and professionalism.
• Help customers choose optical and hearing products.
• Advise on frame styles, lenses, and hearing care options.
• Process sales and bookings using in-branch systems.
• Support stock management and merchandising.
• Keep the store clean, welcoming and well presented.
• Collaborate with Optometrists, Hearing Aid Audiologists and team for a seamless journey.

Skills

Communication skills

Customer service

Teamwork

Independent working

IT skills

Attention to detail

Tools

POS systems

Job description

About The Role

At Scrivens Opticians & Hearing Care, we put people at the heart of everything we do. As a Sales Advisor, you’ll be the first point of contact for our customers—helping them feel welcome, understood, and supported as they choose products and services that improve their lives. Whether it’s helping someone find their perfect pair of glasses or explaining how hearing care can boost confidence, you’ll deliver friendly, expert service in a fast-paced, customer-focused environment.

Responsibilities

• Greet customers with warmth and professionalism
• Assist customers in selecting optical and hearing products
• Provide clear, helpful advice on frame styles, lenses, and hearing care
• Process sales and bookings using in-branch systems
• Support stock management and merchandising
• Keep the store clean, welcoming, and well presented
• Work closely with Optometrists, Hearing Aid Audiologists and the wider branch team to ensure a seamless customer journey

What we’re looking for

We are looking for someone with a friendly, approachable attitude and strong communication skills. While customer service or retail experience is preferred, it is not essential. The ideal candidate will be able to work both as part of a team and independently, using their own initiative. A willingness to learn and grow within a supportive environment is important. Basic IT skills and strong attention to detail are also required for this role.

What We Offer

• Competitive salary with opportunities to progress
• Full training and support from day one
• Staff discounts on optical and hearing products
• A welcoming team and family-run company culture
• Career pathways into senior sales, management, or clinical roles
• Generous staff discount scheme
• 28 days annual leave including bank holidays (pro-rata)