Sales Administrator Wholesale

CRAGHOPPERS; Urmston; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading outdoor clothing company is seeking a Sales Administrator Wholesale in Urmston. The role involves ensuring timely processing of customer orders, managing stock issues, and maintaining strong customer communication. Applicants should exhibit excellent customer service experience and have a good understanding of international logistics. Benefits include a discretionary profit share bonus, pension contributions, and generous annual leave. This position is crucial for supporting the Wholesale team in achieving customer satisfaction goals.

Benefits

Discretionary profit share bonus

Access to company benefits website

24 days annual leave + 8 bank holidays

Enhanced Maternity & Paternity scheme

Discounted gym membership

Paid day off for volunteering

Free parking

Qualifications

• Fluency in a second European language is a plus.
• Prior experience in an export environment.
• Experience with Customs paperwork is necessary.

Responsibilities

• Process orders in a timely manner, ensuring pricing and customer requirements are adhered to.
• Assist in managing stock issues alongside the Planning Team.
• Maintain regular contact with customers via phone and email.

Skills

Fluency in English

Excellent customer service experience

Understanding of international logistics

Excellent communication skills

Strong market knowledge of outdoor industry

Self-motivated with excellent time management

Tools

D365 operating system

Microsoft Office

Excel

Job description

Are you an excellent communicator with strong customer service experience?

Looking for a role where you can work alongside a Planning Team to ensure customer orders are delivered on time and in full?

Do you strive to go the extra mile for your customer?

If so, we have an opportunity for a Sales Administrator Wholesale to join our Wholesale Sales team here at Craghoppers.

Impact you will have in this role

Order processing

• Ensure orders are processed in a timely manner, correctly priced and individual customer requirements such as booking in processes are adhered to
• Assist with coordination and delivery of all salesman samples
• Ensure orders for Marketing team are processed and delivered on time to global destination(s)
• Create accurate Customs paperwork for all customer and Marketing orders as required

Stock Management

• Management of stock issues, working alongside the Planning Team to ensure customer orders are delivered on time and in full
• Proactive management of customer orderbook including preorders, in season orders and back orders, ensuring timely updates to customers regarding PO due dates

Customer Profile

• Maintain database of all customers details and profiles

Customer Support

• Ensure all daily order business is completed on time including sending stock availability reports
• Manage and update customer specific ordering portals with order details as required
• Maintain regular contact with customer via phone and email
• Assist with ad hoc administrative tasks as required

Self-management

• Reinforce and act as an ambassador for the Regatta Group Company Values
• Maintain meaningful Personal Development Plan
• Take steps to constantly refresh understanding of best practice and knowledge of business performance

A full job description outlining all deliverables and requirements for the above can be found attached to the advert on our careers page.

As our future Sales Administrator you will have

• Fluency in English and another European language preferable but not essential
• Strong market knowledge of the outdoor industry would be advantageous
• Excellent customer service experience in export environment
• Understanding of international logistics and Customs paperwork
• Previous experience on D365 operating system an advantage but not essential
• Excellent communication, strong work ethic & positive 'can do' attitude
• Self-motivated with excellent time management
• Good IT skills including intermediate Excel and Microsoft office

We can offer you

• Discretionary profit share bonus
• Pension
• Staff discounts

• Access to company benefits website
• 24 days annual leave + 8 bank holidays
• An extra day of annual leave for every 3 years' service up to an additional 3
• Enhanced Maternity & Paternity scheme after 2 years' service
• Birthday hours

• Company walks
• State of the art Head Office
• A paid day off for volunteering
• Free parking
• Subsidised canteen and Starbucks

• Cycle to work scheme
• Discounted gym membership
• Fitness suite with options including Yoga and Bootcamp classes
• Shower facilities including hairdryers and straighteners

Our Regatta Family

The Regatta Group supplies quality outdoor clothing and accessories through our 3 great brands - Regatta, Craghoppers and Dare2b - whether exploring the Amazon rainforest, walking your dog in the local park or cycling the Tour de France, we have what you need.

It's a friendly, supportive family business - a place where bakers, dog walkers, book worms, students, parents, travellers, movie buffs, foodies, festival goers, musicians and more come together to create experiences consumers really appreciate.

The thing we all have in common, is that we share the same core values of Great Relationships and Entrepreneurial Spirit.

Our investment in the environment:

Sustainability is at the core of everything we do, and you will have the opportunity to support our Group wide sustainability committee and put ideas into action and really make a difference to the world we live in!

If this sounds like the role for you, please don't hesitate to apply now.