Sales Administrator – On-site Order & CRM Specialist

Richardson International Limited; Great Ryburgh; On-site; GBP 23,000 - 34,000; Full time

Benefits offered by this job

33 days holiday

Pension scheme

Death in service

Enhanced parental leave

Shared parental leave

Company sick pay

Volunteer day off per year

Long service awards

Employee assistance programme

Mental Health First Aiders

Learning & Development opportunities

Job summary

Richardson International Limited is seeking a Sales Administrator at the Crisp Malt, Great Ryburgh site. The role focuses on processing and coordinating sales orders from CMUK sites while delivering outstanding customer service internally and externally.

The position requires strong organisational skills, experience with SAP or similar systems, and a proactive approach to problem-solving and contract maintenance.

Qualifications

• Extensive customer service experience
• Highly organised with excellent interpersonal skills
• Experience with SAP or similar
• Excellent time management and problem-solving skills
• Strong communication skills
• Desirable experience in the malting, brewing or distilling industry
• Business and commercial acumen skills

Responsibilities

• Process sales orders in MFS and keep customers informed from order to delivery
• Maintain contracts by liaising with sales reps to ensure contract details are accurate
• Update CRM records and log complaints in HubSpot quickly and accurately
• Prepare invoices and credit notes promptly and monitor overdue accounts
• Prepare customer statements and close open orders on time
• Coordinate transport to meet delivery dates with correct equipment
• Provide excellent customer service, answer calls promptly and resolve issues

Skills

Customer service

Interpersonal skills

Time management

Communication

Problem solving

Industry knowledge

Tools

SAP

Job description

Richardson International Limited is seeking a Sales Administrator at the Crisp Malt, Great Ryburgh site. The role focuses on processing and coordinating sales orders from CMUK sites while delivering outstanding customer service internally and externally.

The position requires strong organisational skills, experience with SAP or similar systems, and a proactive approach to problem-solving and contract maintenance.