Sales Administrator – Order Processing & CRM Support

Richardson International; Great Ryburgh; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

33 days holiday

Pension Scheme

Death in service benefit

Enhanced parental leave

Sick pay

Volunteer day off per year

Long service awards

Employee Assistance programme

Mental Health First Aiders

Job summary

Richardson International is seeking a Sales Administrator for the Crisp Malt, Great Ryburgh site. The role focuses on processing and coordinating sales orders from CMUK sites while delivering excellent customer service both internally and externally.

The ideal candidate will have extensive customer service experience, strong organisational and communication skills, and familiarity with SAP or similar systems. This is an office-based role requiring the ability to commute to Great Ryburgh.

Qualifications

• Extensive customer service experience.
• Highly organised with excellent interpersonal skills.
• Experience with SAP or similar.
• Excellent time management and problem-solving skills.
• Strong communication skills.

Responsibilities

• Order administration and processing in MFS; keep customers informed until delivery.
• Maintain contracts with sales reps to ensure accurate order details.
• CRM maintenance and complaints logging in HubSpot.
• Invoicing and credit note processing; monitor overdue accounts.
• Month-end administration and open orders closure.
• Coordinate transport to meet requested delivery date.
• Provide industry-leading customer service.

Skills

Customer service

Organisational skills

Time management

Problem solving

Communication skills

Tools

SAP

Job description

Richardson International is seeking a Sales Administrator for the Crisp Malt, Great Ryburgh site. The role focuses on processing and coordinating sales orders from CMUK sites while delivering excellent customer service both internally and externally.

The ideal candidate will have extensive customer service experience, strong organisational and communication skills, and familiarity with SAP or similar systems. This is an office-based role requiring the ability to commute to Great Ryburgh.