Sales Administrator

Richardson International; Great Ryburgh; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

33 days holiday

Pension Scheme

Death in service benefit

Enhanced parental leave

Sick pay

Volunteer day off per year

Long service awards

Employee Assistance programme

Mental Health First Aiders

Job summary

Richardson International is seeking a Sales Administrator for the Crisp Malt, Great Ryburgh site. The role focuses on processing and coordinating sales orders from CMUK sites while delivering excellent customer service both internally and externally.

The ideal candidate will have extensive customer service experience, strong organisational and communication skills, and familiarity with SAP or similar systems. This is an office-based role requiring the ability to commute to Great Ryburgh.

Qualifications

• Extensive customer service experience.
• Highly organised with excellent interpersonal skills.
• Experience with SAP or similar.
• Excellent time management and problem-solving skills.
• Strong communication skills.

Responsibilities

• Order administration and processing in MFS; keep customers informed until delivery.
• Maintain contracts with sales reps to ensure accurate order details.
• CRM maintenance and complaints logging in HubSpot.
• Invoicing and credit note processing; monitor overdue accounts.
• Month-end administration and open orders closure.
• Coordinate transport to meet requested delivery date.
• Provide industry-leading customer service.

Skills

Customer service

Organisational skills

Time management

Problem solving

Communication skills

Tools

SAP

Job description

At Richardson International, being truly invested is at the heart of everything we do. For over 165 years, Richardson has been dedicated to agriculture. Recognized as a global leader in agriculture and food processing, Richardson has over 3500 employees across the UK, Europe, the US and Canada. At Richardson, we are committed to enhancing our facilities and services, and investing in our people and our communities. This is an office based role so the ability to commute to the Great Ryburgh site is imperative.

Richardson's UK operations encompass oat milling, malting, animal feed and ingredient processing. Operating under Richardson Oat Milling, Crisp Malt, EDME, and Micronized Food Products (MFP), Richardson supplies the domestic and international food, brewing, and distilling industries.

We currently have an opportunity for a Sales Administrator at our Crisp Malt, Great Ryburgh location.

Primary objective:

This Sales Administrator is responsible for the processing and coordination of sales orders dispatching from CMUK sites, whilst delivering outstanding customer service internally and externally.

Key duties and responsibilities:

• Order Administration - taking orders and processing them onto our system (MFS) in a timely manner. Keep customers informed between placing their order and delivery.
• Contract Maintenance - liaising with sales representatives to ensure sales contract details are up to date and accurate as these have a knock-on effect in the order process.
• CRM Maintenance and Complaints Reporting - Update customer records and log complaints in our CRM system (HubSpot) quickly and accurately.
• Invoicing & Credit notes - ensuring documentation is sent out in a timely manner. Monitoring overdue accounts and following the "on-hold" procedure.
• Month-end Administration - customer statements and ensuring open orders are closed on time.
• Transport Coordination - liaise with Transport department to achieve customer's requested delivery date with correct equipment.
• Customer Service - provide industry leading customer service to all our customers. Answer calls quickly and respond to any effectively handle any problems.

General responsibilities:

• To demonstrate and support a commitment to Equal Opportunities, diversity and customer care in accordance with established good practice and guidelines.
• To ensure that own personal performance and knowledge are continuously assessed for improvement.
• To have up to date knowledge of H&S working directives and good practice. Awareness of own health and safety and how it may affect others in the workplace. Report any health and safety concerns to your line manager or Group Health and Safety Manager.
• Take responsibility for ensuring you are fully trained and aware of all company policies and procedures
• To promote the company and the work of the team in a positive manner at all times.

Person specification

• Passionate about our brand, purpose and values
• Self-motivated and driven to continually support a positive workplace culture.
• Lots of enthusiasm, curiosity to ask questions and learn.
• Proactive and confident to share innovative ideas.
• Be resilient, adaptable to change and work under time critical deadlines at times.

Qualifications, skills & experience

Essential

• Extensive customer service experience
• Highly organised with excellent interpersonal skills
• Experience with SAP or similar
• Excellent time management and problem-solving skills
• Strong communication skills

Desirable

• Experience in the malting, brewing or distilling industry
• Business and commercial acumen skills

What we can offer you

• 33 days holiday, inclusive of bank holiday.
• Pension Scheme
• Death in service benefit
• Enhanced maternity/paternity leave
• Shared parental leave
• Company sick pay
• Volunteer day off per year
• Long service awards
• Access to comprehensive Employee Assistance programme
• Access to a number of Mental Health First Aiders
• Learning & Development opportunities