Sales Administrator - Customer-Centric Order & Ops

Orion Electrotech

Chippenham

On-site

GBP 35,000 - 40,000

Full time

8 hours ago

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Job summary

Orion Electrotech seeks an organised Sales Administrator to support customers and ensure orders move smoothly from enquiry to delivery. You will work with Sales, Production and Logistics in a fast-paced manufacturing environment to maintain excellent customer relationships.

The role involves handling inquiries, processing orders, and providing timely updates, with a focus on accuracy and proactive problem resolution.

Qualifications

Experience in a Sales Administrator, Customer Service, Sales Support, Order Processing, Customer Support, or Account Administration role.
Strong communication skills with a professional and friendly approach.
Excellent organisational skills and attention to detail.

Responsibilities

Acting as the first point of contact for customer enquiries via phone and email.
Processing customer orders accurately and efficiently from receipt through to delivery.
Providing customers with order updates, lead times, and delivery information.
Managing order queries, returns, and account-related enquiries.
Maintaining accurate customer and order information within the ERP system.
Liaising with Production, Logistics, and Sales teams to ensure orders progress smoothly.
Resolving customer issues in a professional and timely manner.
Building strong relationships with customers and understanding their requirements.
Escalating technical or warranty-related queries to specialist teams when required.
Supporting continuous improvements within customer service and order processing activities.