Sales Administrator

Direct Recruitment (Midlands) Ltd; Stone; On-site; GBP 22,000 - 30,000; Full time

Job summary

Direct Recruitment (Midlands) Ltd in Stone, England is seeking a Sales Administrator who blends sales and finance duties to manage customer accounts and process orders.

You will handle incoming calls, provide sales/customer service, prepare quotations and orders, and maintain accurate records to ensure on-time deliveries and strong customer satisfaction.

Qualifications

• Knowledge of products and applications with ability to train others.
• Accurate data entry and adherence to company policy and regulatory requirements.
• Health & safety responsibilities in the workplace.

Responsibilities

• Primary responsibility for incoming calls and sales/customer service; greet visitors and handle enquiries.
• Communicate with customers offering advice, pricing and availability to grow sales.
• Process quotations, sales orders, purchase orders and invoicing; maintain records.
• Coordinate the customer process to ensure goods are delivered on time (OTIF).
• Maintain customer records, credit limits, pricing and communication logs.

Skills

Communication

Analytical

Teamwork

Customer service

Attention to detail

IT skills

Tools

Spreadsheets

Financial software

Job description

The Sales Administrator performs both the sales function and the finance function by managing customer accounts, processing sales documentation, maintaining accurate financial records, and ensuring smooth day-to-day operations. The role blends administrative precision with commercial awareness.

Duties & Responsibilities

• Retain a comprehensive knowledge and understanding of the products and applications and train others in product awareness
• Record accurate information on relevant systems, adhering to company policy, procedures and Regulatory requirements
• Take reasonable care of your own and other people's Health & Safety in the workplace and co-operate with Statutory, Regulatory and Company requirements

Role Specifics

Primary responsibility for incoming calls and provide sales/customer service as nec-essary. Meet & Greet visitors and determine needs / collections / enquiries / trade and public enquiries as necessary.

• Communicate effectively (verbally and in writing) with potential and existing customers offering advice, pricing and availability, identifying opportunities with new or existing customers to achieve overall sales objective.
• Sales Order Processing - Manage quotations, sales orders, purchase orders and customer documentation from initial enquiry to final invoicing. Produce accurate records including producing Quotations and Sales Orders and maintain accurate records including customer, supplier, pricing and inventory data both electronically and hard copies as appropriate
• Co-ordinate and manage the 'Customer process' to ensure company obligations are met daily to deliver goods on time and in full (OTIF)
• Customer account management: Maintain accurate customer records, credit limits, pricing agreements and communication logs.

Qualities

• Communication Skills - You will be collaborating with co-workers, management and customers. You will need to be able to listen and communicate effectively and possess excellent communication skills.
• Analytical Skills - How can the company save money? You will find cost-savings as part of your day-to-day job. You will understand basic accounting principles with strong numerical accuracy and attention to detail.
• Teamwork - Working as part of a team is vital in a small business, naturally driven by sales you are pivotal to the success of the company and its performance.
• Customer Service - Provide professional, friendly and technical advice, build rapport and always deliver excellent level of service.
• Attention to Detail to achieve thoroughness and accuracy when accomplishing a task. You will be proficient in spreadsheets and financial software and be able to resolve problems quickly and efficiently.
• Good I.T skills, including knowledge of a range of software packages and data collection.
• Flexibility and Adaptability to changing workloads, uses own initiative to seek opportunities during quiet times and willingness to support colleagues when needed.
• -Naturally, you will need the ability to prioritise workload in a fast-paced environment.
• -Organisation Skills to meet deadlines, consistently having the ability to multi-task, re-prioritise, delegate and be productive