Sales Administrator

Direct Recruitment (Midlands) Ltd; Stafford; Sur place; GBP 20 000 - 28 000; Plein temps

Résumé du poste

Direct Recruitment (Midlands) Ltd is seeking a Sales Administrator to blend sales and finance tasks, ensuring accurate records and smooth day-to-day operations. The role involves handling customer inquiries, processing orders, quotations, and invoicing, while maintaining product knowledge and compliance.

You will manage customer accounts, support sales activities, and work within a small team to deliver OTIF. Strong numeric and communication skills are essential for success in this role.

Qualifications

• Excellent numeracy and attention to detail.
• Strong communication skills.
• Ability to multi-task in a fast-paced environment.
• Experience with sales/order processing is preferred.

Responsabilités

• Retain knowledge of products and train others.
• Record accurate information on relevant systems.
• Ensure health and safety compliance.
• Handle incoming calls and provide sales/customer service.
• Process quotations, sales orders, purchase orders, and invoicing.
• Coordinate customer process to deliver goods OTIF.
• Maintain customer records and pricing agreements.
• Proficient in spreadsheets and financial software.

Connaissances

Sales

Customer service

Finance

Administrative

Outils

Spreadsheets

Financial software

Description du poste

The Sales Administrator performs both the sales function and the finance function by managing customer accounts, processing sales documentation, maintaining accurate financial records, and ensuring smooth day-to-day operations. The role blends administrative precision with commercial awareness.

Duties & Responsibilities

Retain a comprehensive knowledge and understanding of the products and applications and train others in product awareness

Record accurate information on relevant systems, adhering to company policy, procedures and Regulatory requirements

Take reasonable care of your own and other people s Health & Safety in the workplace and co-operate with Statutory, Regulatory and Company requirements

Role Specifics

Primary responsibility for incoming calls and provide sales/customer service as nec-essary. Meet & Greet visitors and determine needs / collections / enquiries / trade and public enquiries as necessary.

Communicate effectively (verbally and in writing) with potential and existing customers offering advice, pricing and availability, identifying opportunities with new or existing customers to achieve overall sales objective.

Sales Order Processing Manage quotations, sales orders, purchase orders and customer documentation from initial enquiry to final invoicing. Produce accurate records including producing Quotations and Sales Orders and maintain accurate records including customer, supplier, pricing and inventory data both electronically and hard copies as appropriate

Co-ordinate and manage the Customer process to ensure company obligations are met daily to deliver goods on time and in full (OTIF)

Customer account management: Maintain accurate customer records, credit limits, pricing agreements and communication logs.

Qualities

Communication Skills You will be collaborating with co-workers, management and customers. You will need to be able to listen and communicate effectively and possess excellent communication skills.

Analytical Skills How can the company save money? You will find cost-savings as part of your day-to-day job. You will understand basic accounting principles with strong numerical accuracy and attention to detail.

Teamwork Working as part of a team is vital in a small business, naturally driven by sales you are pivotal to the success of the company and its performance.

Customer Service Provide professional, friendly and technical advice, build rapport and always deliver excellent level of service.

Attention to Detail to achieve thoroughness and accuracy when accomplishing a task. You will be proficient in spreadsheets and financial software and be able to resolve problems quickly and efficiently.

Good I.T skills, including knowledge of a range of software packages and data collection.

Flexibility and Adaptability to changing workloads, uses own initiative to seek opportunities during quiet times and willingness to support colleagues when needed.

-Naturally, you will need the ability to prioritise workload in a fast-paced environment.

-Organisation Skills to meet deadlines, consistently having the ability to multi-task, re-prioritise, delegate and be productive.