Sales Administrator

Barratt Developments plc; Scotland; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their Sales & Marketing team. This role focuses on managing part exchange properties, ensuring customer satisfaction throughout the buying process. You'll coordinate paperwork, liaise with various stakeholders, and generate important reports. With a commitment to high-quality homes and customer service, this innovative firm promotes a hybrid working model, allowing flexibility between office, site, and home. Join a team that values diversity and inclusion, and contribute to a sustainable future in the housing industry.

Benefits

Competitive Bonus Scheme

Private Medical Cover

26 days’ holiday, increasing with service

Pension Schemes

Annual Health Assessments

Employee Discounts

Cycle Schemes

Qualifications

• Intermediate proficiency in MS Office is essential.
• A background in legal or estate agency is desirable.

Responsibilities

• Manage part exchange properties from purchase to sale.
• Coordinate with customers and service providers for smooth workflow.
• Complete weekly reports and maintain enquiries database.

Skills

MS Office

Customer Service

Legal Knowledge

Estate Agency Background

Proactive Work Ethic

Job description

The Sales & Marketing team look after our customers and help them through one of the most important parts of their lives: finding and buying a new home. We pride ourselves on putting customers first, and sales and marketing are key in making that vision a reality. Our teams, both locally and nationally, work together to ensure we show people the perfect home for them. Roles include building and maintaining websites, running marketing campaigns, supporting customers through purchase and personalisation, and ensuring their satisfaction after purchase. Some team members work on-site in showrooms, others support from the office, but all focus on meeting customer needs.

Reporting to the Sales Office Manager or Senior Sales Manager, you will manage all part exchange properties, from purchase to sale, aiming for customer satisfaction and profitability.

You will be expected to:

• Ensure client extras are completed on time with correct payment.
• Process reservations and support on-site staff during exchanges and completions, coordinating paperwork.
• Update on Sales Inspections and New Home Tours to confirm settlements.
• Complete weekly and monthly reports, including competitor analysis, reservations, legal statistics, revenues, and costs, ensuring timely completion.
• Maintain and update enquiries database.
• Generate letters and memos, such as pre-contract and welcome letters.
• Liaise with customers, suppliers, and service providers to coordinate work and ensure smooth workflow.
• Perform general office tasks like faxing, filing, photocopying, and answering calls.
• Coordinate with Brokers, Solicitors, and the Sales team on mortgage and legal processes.
• Process credit and debit card transactions in compliance with PCI DSS standards and undertake necessary training.

To succeed, candidates should be:

• I T literate with intermediate proficiency in MS Office.
• Possessing a legal or estate agency background is desirable.
• Professional and proficient in dealing with internal and external customers.
• Proactive and able to prioritise workload.
• Flexible regarding workload.

We are recognized as a 5-star housebuilder since 2010, committed to high-quality homes and customer satisfaction. We seek talented individuals to help shape the future of building, offering opportunities for apprentices, graduates, professionals, and ex-Armed Forces personnel.

Our hybrid working model allows colleagues to divide their time between office, site, and home, promoting a flexible and effective work culture.

We promote an inclusive environment where everyone, regardless of gender, race, age, sexuality, disability, or background, can progress and take pride in their work.

We offer benefits including:

• Competitive Bonus Scheme
• Private Medical Cover
• 26 days’ holiday, increasing with service

Additional benefits include private healthcare, pension schemes, annual health assessments, employee discounts, cycle schemes, and more, supporting your wellbeing and lifestyle.

About East Scotland: We build durable, sustainable homes for modern families, committed to greener living and helping people start their homeownership journey.

Where you’ll be working: Based at an office or site as appropriate.

We value diversity and inclusion, believing a diverse team enhances our service and business strength. We are committed to building an inclusive culture.

We aim to build a sustainable future, making responsible decisions that benefit our customers and communities. Join us in shaping tomorrow.