Sales Administrator

Adecco; Oldbury; On-site; GBP 26,000 - 32,000; Full time

Job summary

Adecco in Oldbury is seeking a Sales Administrator for a fully office-based role from Monday to Friday, 8:30am–5:00pm. The position offers a £29,000 annual salary and involves supporting the sales function through accurate order processing, quotations, and customer communication to ensure on-time delivery.

You will work closely with customers, suppliers, and internal teams, maintaining records, generating reports, and assisting with inventory checks to support smooth operations and high service

Qualifications

• Accurately process customer orders and capture requirements.
• Prepare and manage quotations for customers.
• Maintain professional communication with customers via phone and email.

Responsibilities

• Process sales orders accurately and efficiently.
• Prepare and manage customer quotations.
• Act as main point of contact for customers via phone and email.
• Maintain accurate customer records and pricing in internal systems.
• Coordinate with production, purchasing, logistics to keep orders on time.
• Monitor order progress and communicate updates to customers.
• Raise purchase orders and liaise with suppliers as needed.
• Support Account Managers with administrative tasks and reporting.
• Produce sales reports and order analysis.
• Resolve customer queries and escalate when necessary.
• Build strong relationships to encourage repeat business.
• Assist with inventory checks and product availability.

Skills

Order processing

Customer service

Quotation management

Communication

Tools

CRM systems

Job description

Sales Administrator

29,000 Per annum
Oldbury - Fully Office Based
Monday to Friday, 8:30am - 5:00pm
Permanent

An organised and proactive Sales Administrator responsible for supporting the sales function through accurate order processing, quotation management, customer communication, and administrative support. Working closely with customers, suppliers, and internal departments, the role ensures the smooth running of the sales process from enquiry through to delivery while maintaining exceptional customer service standards.

Key Responsibilities

• Process sales orders accurately and efficiently, ensuring all customer requirements are captured and fulfilled.
• Prepare and manage customer quotations, following up where appropriate to support the sales team.
• Act as a key point of contact for customers via telephone and email, responding to enquiries in a professional and timely manner.
• Maintain accurate customer records, pricing information, and sales activity within internal systems.
• Coordinate with production, purchasing, logistics, and other departments to ensure orders are delivered on time and in full.
• Monitor order progress and proactively communicate updates, delays, or changes to customers.
• Raise purchase orders and liaise with suppliers to support customer and business requirements.
• Support Account Managers and Sales Executives with administrative tasks, reporting, and customer documentation.
• Produce sales reports, order analysis, and performance data as required.
• Resolve customer queries efficiently and escalated issues where necessary.
• Build and maintain strong customer relationships to encourage repeat business and customer satisfaction.
• Assist with inventory, stock enquiries, and product availability checks.
• Ensure all documentation and processes comply with company procedures and quality standards.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.