Sales Order Administrator

Confidential; Metropolitan Borough of Solihull; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Private medical

Pension

Bank holidays

Professional subscriptions

Hybrid work pattern

Job summary

Robert Half Ltd is seeking a proactive Sales Order Administrator in Solihull. You will manage customer enquiries, prepare quotations and oversee orders through to invoicing and completion in a hybrid work environment.

You should have 1-3 years in sales administration or order processing, with strong attention to detail and the ability to coordinate with multiple teams. SAP experience is advantageous, and a Business Administration qualification is welcomed.

Qualifications

• 1-3 years' experience in sales administration or order processing.
• Excellent attention to detail and accuracy.
• Strong organisational and time-management skills.

Responsibilities

• Managing customer enquiries and preparing accurate quotations.
• Creating and maintaining sales orders, ensuring all pricing, payment terms and supporting documentation are correct.
• Coordinating invoicing activities, payment requests, credit notes and order completion.
• Investigating customer queries and resolving invoicing discrepancies promptly.
• Monitoring outstanding orders, invoicing deadlines and missing information.
• Maintaining accurate records and supporting improvements to administrative and commercial processes.

Skills

Attention to detail

Organisational skills

Time-management

Customer-focused

Communication skills

Education

Business Administration qualification

Tools

SAP

Job description

Sales Order Administrator

Location: Solihull
Salary: £28,000 (+ Bonus), Private medical, pension, 25+ 8 bank holidays and Professional subscriptions
Working pattern: Hybrid

Are you an organised and commercially minded administrator looking for your next opportunity? We are looking for a proactive Sales Order Administrator to join a busy team, managing the process from initial customer enquiries and quotations through to order processing, invoicing and completion.

This is an excellent opportunity for someone with experience in sales administration, order processing or commercial support who enjoys working with figures, coordinating with different departments and ensuring processes run smoothly and accurately.

The Role

As Sales Order Administrator, you will be responsible for managing customer quotations and sales orders throughout their lifecycle, ensuring information is accurate, deadlines are met and all relevant procedures are followed.

Key responsibilities will include:

• Managing customer enquiries and preparing accurate quotations.
• Coordinating with internal departments to gather information, obtain approvals and resolve queries.
• Creating and maintaining sales orders, ensuring all pricing, payment terms and supporting documentation are correct.
• Reviewing order information, identifying discrepancies and escalating potential issues where necessary.
• Processing order amendments, cancellations, additional charges and other adjustments.
• Coordinating invoicing activities, payment requests, credit notes and order completion.
• Investigating customer queries and resolving invoicing discrepancies promptly.
• Monitoring outstanding orders, invoicing deadlines and missing information.
• Maintaining accurate records and supporting improvements to administrative and commercial processes.

About You

To be successful in this role, you will have:

• 1-3 years' experience in sales administration, sales order processing, quotation management or a similar administrative role.
• Excellent attention to detail and a commitment to accuracy.
• Strong organisational and time-management skills.
• The ability to manage multiple priorities and meet deadlines.
• Confident communication skills and the ability to work effectively with different teams.
• Good commercial awareness and the ability to identify and resolve discrepancies.
• A proactive, customer-focused approach and the ability to work independently.

Experience using SAP or another ERP system would be advantageous, as would exposure to invoicing, contract administration or order-to-cash processes.

A qualification in Business Administration, Commercial Administration or a related subject is desirable, although relevant practical experience will also be considered.

What's on Offer?

This role offers the opportunity to develop your commercial administration experience, gain exposure to the full order management process and work collaboratively across different departments.

It would suit someone looking to build on your existing administration skills and take greater ownership of quotations, orders and associated financial processes.

Company Information

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions.

Robert Half is committed to diversity, equity and inclusion.

Suitable candidates with equivalent qualifications and more or less experience can apply.

Rates of pay and salary ranges are dependent upon your experience, qualifications and training.