Sales Administrator

Sherwood Stainless and Aluminium Ltd; Wolverhampton; On-site; GBP 18,000 - 24,000; Full time

Job summary

Sherwood Stainless and Aluminium Ltd is seeking a Sales Support Administrator in Wolverhampton to process orders, maintain stock levels, and support day-to-day admin tasks. You will liaise with production, quality, warehouse, and transport to meet customer expectations.

The role requires GCSEs in Maths and English and prior customer service or admin experience; CRM system familiarity is advantageous. The position is office-based with a focus on accuracy and strong communication.

Qualifications

• GCSE (or equivalent) in Maths and English required.
• Previous experience in customer service or administration role is required.
• Experience of using an Order / CRM system would be advantageous.

Responsibilities

• Receiving customer orders and processing
• Monitoring orders and keeping on top of suppliers and internal processing lead-times
• Liaising with other departments to support customer needs
• Creating new parts in system
• Checking prices with sales team and communicating with customers on changes
• Attending internal meetings discussing potential issues and relaying back to customers
• Maintain excellent customer relationships through clear and friendly communication
• Assisting with handling complaints or issues and escalating where necessary
• Working with the sales development team on developing new customers
• Some basic upselling
• No new sales involvement

Skills

Attention to detail

Time management

Customer service orientation

CRM system experience

Team player / independent worker

Education

GCSE Maths and English

Tools

CRM system

Job description

Salary: Competitive Salary Rate depending on experience

As a Sales Support Administrator, you will be responsible for processing sales and purchase orders on the company I.T. system, helping to maintain stock levels and agreements and supporting the wider team with the day-to-day administrative tasks to meet/exceed customer expectations.

Tasks

• Receiving customer orders and processing
• Monitoring orders and keeping on top of suppliers and internal processing lead-times
• Liaising with other departments (Production, Quality, Warehouse, Transport, General Admin) to support customer needs
• Creating new parts in system
• Checking prices with sales team and communicating with customers on changes
• Attending internal meetings discussing potential issues and relaying back to customers
• Maintain excellent customer relationships through clear and friendly communication
• Assisting with handling complaints or issues and escalating where necessary
• Working with the sales development team on developing new customers
• Some basic upselling
• No new sales involvement

High attention to detail and accuracyGood time management with the ability to prioritiseA helpful, positive and customer focused attitudeExperience of using an Order / CRM system would be advantageousTeam player but ability to work independentlyQualificationsGCSE (or equivalent) in Maths and English requiredPrevious experience in customer service or administration role is required