Sales Administrator: Order Fulfillment & Customer Experience

Adecco; Oldbury; On-site; GBP 26,000 - 32,000; Full time

Job summary

Adecco in Oldbury is seeking a Sales Administrator for a fully office-based role from Monday to Friday, 8:30am–5:00pm. The position offers a £29,000 annual salary and involves supporting the sales function through accurate order processing, quotations, and customer communication to ensure on-time delivery.

You will work closely with customers, suppliers, and internal teams, maintaining records, generating reports, and assisting with inventory checks to support smooth operations and high service

Qualifications

• Accurately process customer orders and capture requirements.
• Prepare and manage quotations for customers.
• Maintain professional communication with customers via phone and email.

Responsibilities

• Process sales orders accurately and efficiently.
• Prepare and manage customer quotations.
• Act as main point of contact for customers via phone and email.
• Maintain accurate customer records and pricing in internal systems.
• Coordinate with production, purchasing, logistics to keep orders on time.
• Monitor order progress and communicate updates to customers.
• Raise purchase orders and liaise with suppliers as needed.
• Support Account Managers with administrative tasks and reporting.
• Produce sales reports and order analysis.
• Resolve customer queries and escalate when necessary.
• Build strong relationships to encourage repeat business.
• Assist with inventory checks and product availability.

Skills

Order processing

Customer service

Quotation management

Communication

Tools

CRM systems

Job description

Adecco in Oldbury is seeking a Sales Administrator for a fully office-based role from Monday to Friday, 8:30am–5:00pm. The position offers a £29,000 annual salary and involves supporting the sales function through accurate order processing, quotations, and customer communication to ensure on-time delivery.

You will work closely with customers, suppliers, and internal teams, maintaining records, generating reports, and assisting with inventory checks to support smooth operations and high service