Sales Administrator

Stirling Warrington Limited; Greater Lincolnshire; On-site; GBP 26,000 - 28,000; Full time

Job summary

Stirling Warrington Limited in Grantham, Lincolnshire is recruiting a Sales Administrator to support the sales team with order processing, customer queries and CRM maintenance. The role emphasizes accuracy, timely responses and cross-functional collaboration.

You'll liaise with internal departments, keep customers updated on orders and shortages, and help with invoicing queries while delivering a high standard of customer service in a manufacturing context.

Qualifications

• Sales administration experience desirable.
• CRM experience advantageous.
• Manufacturing industry experience helpful.

Responsibilities

• Provide day-to-day administrative support across the sales function.
• Respond to customer enquiries and route to the right contact.
• Process customer orders and raise documentation.
• Maintain CRM information and liaise with internal teams.
• Keep customers updated on deliveries, shortages and orders.
• Assist with invoice queries and resolve issues.
• Promote the wider range of concrete products to customers.

Skills

Customer service

Organisational skills

Attention to detail

Communication

Tools

Microsoft Excel

Outlook

Word

Job description

Job Title: Sales Administrator
Location: Grantham, Lincolnshire
Salary: Up to GBP28,000 per annum
Experience: Sales administration experience desirable

About the Opportunity

An established manufacturer within the construction industry is looking for a highly organised Sales Administrator to join its team in Grantham.

This is a varied role supporting the wider sales function with everything from processing orders and responding to customer queries through to maintaining CRM information and liaising with internal teams.

You ll be joining a business that works with contractors, developers, engineers and design consultants across the UK, with a strong focus on customer service, product availability and technical support.

The Role

Working closely with the sales team, you will be responsible for:

• Providing day-to-day administrative support across the sales function.
• Responding to incoming customer enquiries and ensuring queries reach the right person when required.
• Processing customer orders and raising the relevant documentation.
• Maintaining accurate information across CRM and Qload systems.
• Building and maintaining positive relationships with customers.
• Liaising with credit control and transport teams regarding customer orders.
• Keeping customers updated on shortages, deliveries and ongoing orders.
• Providing accurate project and order updates when requested.
• Supporting with invoice queries.
• Recording customer complaints and ensuring they are passed to the appropriate person for resolution.
• Promoting the wider range of concrete products available.
• Supporting the wider team with additional administrative requirements when needed.

About You

We re looking for someone who is confident dealing with customers and enjoys working in a busy, organised environment.

You should be able to demonstrate:

• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Confident written and verbal communication skills.
• Good working knowledge of Microsoft Excel, Outlook and Word.
• A methodical approach to resolving customer and order queries.
• The ability to prioritise several tasks at the same time.
• Confidence working independently while remaining part of a wider team.
• A proactive and motivated approach to your work.

Previous business or sales administration experience, experience within a manufacturing environment or experience using CRM systems would be advantageous.

INDOTH