Sales Administrator

Stirling Warrington Limited; East Midlands; On-site; GBP 25,000 - 31,000; Full time

Job summary

Stirling Warrington Limited is seeking a highly organised Sales Administrator to join its Grantham team. The role supports the sales function by processing orders, handling customer queries, and maintaining CRM information to ensure accurate, up-to-date data.

You will work closely with internal teams, liaise with credit control and transport, and keep customers informed on orders, shortages and deliveries. Prior experience in sales administration and familiarity with CRM systems are desirable.

Qualifications

• Experience in sales administration desirable.
• Manufacturing environment experience advantageous.
• Experience using CRM systems advantageous.

Responsibilities

• Provide day-to-day administrative support across the sales function.
• Respond to incoming customer enquiries and route queries to the right person.
• Process customer orders and raise the relevant documentation.
• Maintain accurate information across CRM and Qload systems.
• Build and maintain positive relationships with customers.
• Liaise with credit control and transport teams regarding orders.
• Keep customers updated on shortages, deliveries and ongoing orders.
• Provide accurate project and order updates when requested.
• Assist with invoice queries.
• Record customer complaints and ensure they are passed to the appropriate person for resolution.
• Promote the wider range of concrete products available.
• Support the wider team with additional administrative requirements.

Skills

Organisational skills

Attention to detail

Communication

Excel

Outlook

Word

Time management

Tools

Qload

CRM systems

Job description

Job Title: Sales Administrator

Location: Grantham, Lincolnshire

Salary: Up to £28,000 per annum

Experience: Sales administration experience desirable

About the Opportunity

An established manufacturer within the construction industry is looking for a highly organised Sales Administrator to join its team in Grantham.

This is a varied role supporting the wider sales function with everything from processing orders and responding to customer queries through to maintaining CRM information and liaising with internal teams.

You’ll be joining a business that works with contractors, developers, engineers and design consultants across the UK, with a strong focus on customer service, product availability and technical support.

The Role

Working closely with the sales team, you will be responsible for:

• Providing day-to‑day administrative support across the sales function.
• Responding to incoming customer enquiries and ensuring queries reach the right person when required.
• Processing customer orders and raising the relevant documentation.
• Maintaining accurate information across CRM and Qload systems.
• Building and maintaining positive relationships with customers.
• Liaising with credit control and transport teams regarding customer orders.
• Keeping customers updated on shortages, deliveries and ongoing orders.
• Providing accurate project and order updates when requested.
• Supporting with invoice queries.
• Recording customer complaints and ensuring they are passed to the appropriate person for resolution.
• Promoting the wider range of concrete products available.
• Supporting the wider team with additional administrative requirements when needed.

About You

We’re looking for someone who is confident dealing with customers and enjoys working in a busy, organised environment.

You should be able to demonstrate:

• Strong organisational and time‑management skills.
• Excellent attention to detail and accuracy.
• Confident written and verbal communication skills.
• Good working knowledge of Microsoft Excel, Outlook and Word.
• A methodical approach to resolving customer and order queries.
• The ability to prioritise several tasks at the same time.
• Confidence working independently while remaining part of a wider team.
• A proactive and motivated approach to your work.

Previous business or sales administration experience, experience within a manufacturing environment or experience using CRM systems would be advantageous.