Field Service Technician

MSA Safety Inc.; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A safety equipment company in the United Kingdom is seeking a Field Service Technician. The role involves service and repair of equipment, training customers, and administrative duties. Candidates should have at least 2 years of technical/mechanical experience and be fluent in English. The position requires advanced skills in MS Office and entails a significant amount of travel. Join a purpose-driven company committed to protecting people and assets worldwide.

Qualifications

• At least 2 years of technical/mechanical experience required.
• Fluency in English is a must.
• Advanced skills in MS Word and Excel are required.
• Experience in service and repair activities is necessary.
• Self-motivated and focused individuals are preferred.
• Technical training experience is important.

Responsibilities

• Carry out repairs, maintenance, and service of MSA products both in-house and in the field.
• Prepare and conduct service training sessions for internal and external customers.
• Provide outstanding customer service at all times.
• Ensure service equipment and tools are in good condition.
• Assist with project work related to service improvements.

Skills

Technical/mechanical experience

Fluent English

Advanced MS Office skills

Experience in Service/Repair activities

Self-motivation

Technical Training Experience

Education

Technical High School or Degree

Tools

CRM

SAP

Job description

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career. At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day. Are you in? Read on for more details about this particular role.

Responsibilities

80%

Service & Repair of MSA equipment & Customer Training

• Carry out Repairs, Maintenance and Service of MSA Products (PG01 – PG50) private and industrial sector as per MSA instruction. This may be in-house or field-based across the UK.
• Prepare & conduct Service Trainings to internal & external customers as per MSA instruction. This may be in-house or field-based across the UK.
• Plan workload efficiently, minimizing travel/driving time.
• Support all Service Regions of Europe.
• Provide outstanding Customer Service at all times.
• Attend MSA Service Training courses upon requirement (UK & Europe).
• Liaise with Sales & Customer Service to effectively promote the MSA product & brand.

10%

Administration

• Provide service documentation to customers according to service agreements or purchase orders.
• Provide full, detailed service activity reports to customers upon completion of works.
• Complete all required Service-related administration & reports as required.
• Providing information to the Service Administrator or the Service Manager to assist in the preparation quotations for customers regarding service jobs.
• Respond to all oral / written correspondence in a timely manner. This includes internal & external customer enquiries.
• Inform Service Administrator / Supervisor / Manager of any business-relevant updates / amendments in relation to customer records.

10%

Fulfillment of operational requirements

• Ensure service equipment, instruments and tooling is in a good technical condition.
• Assume responsibility for allocated stock of materials / goods. Any discrepancies to be reported promptly to Service Administrator.
• Assist with Project Work where business needs.
• Cooperation in projects to improve service processes.
• Defining spare parts needed/required and forwarding the request to the Service Administrator.
• By fulfilling the required service documentation.
• By following all procedures required by MSA regarding the service process.
• By preparing any reports on the request of a supervisor.
• Other activities as assigned by a supervisor.

Qualifications

High Level Requirements of Position

Experience (required):

• Technical Experience – min 2 years technical/mechanical experience
• English fluent
• MS Office >> Word and Excel advance
• Experience in Service/Repair activities
• Self-motivation & Focus is a must
• Technical Training Experience

Experience (preferred):

• SCBA, FABA, PG08 & FP Products
• Use of Service Tools as CRM and SAP

Education (required):

• Technical High School or Degree or equivalent from business experience

Education (preferred):

• Technician or BSC, just graduated, e.g. mechatronic or electronical engineer

Travel

80%

Budgetary Responsibility

None