Service Coordinator

MSA - The Safety Company; West of England; On-site; GBP 22,000 - 28,000; Full time

Job summary

MSA Safety is seeking a motivated helpdesk coordinator to support five fire brigades with PPE queries via a dedicated online system. You will be the first point of contact, directing requests to the right internal teams and ensuring timely responses.

The role involves maintaining firefighter PPE records in SAP, handling emergency calls, coordinating PPE deliveries for recruits and courses, and producing a monthly KPI pack for sign-off.

Qualifications

• Excellent communication and telephone skills.
• Positive attitude toward solving varied queries in a fast-paced role.
• Proficient with Excel and Outlook.
• Accurate and detail oriented.
• Ability to manage time, prioritise tasks and work under pressure.

Responsibilities

• You will look after 5 fire brigades primarily through an online helpdesk, where firefighters and managers log PPE enquiries and requests.
• Administration and maintenance of firefighter PPE records through the SAP system.
• Handling a variety of telephone queries including emergency callouts.
• Coordinating deliveries of PPE packs for new recruits, training courses, exchanges, and emergency orders.
• Recording key activities in a monthly KPI pack and preparing this for sign-off.
• Acting as a primary point of contact between the customers and the internal teams.

Skills

Communication skills

Telephone manner

Excel

Outlook

Attention to detail

Time management

Tools

SAP

Job description

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career. At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day. Are you in? Read on for more details about this particular role.

Responsibilities

• You will look after 5 fire brigades primarily through an online helpdesk, where firefighters and managers within the brigade can log various types of enquiries and requests related to their PPE
• Administration and maintenance of firefighter PPE records through the SAP system
• Handling a variety of telephone queries including emergency callouts
• Coordinating deliveries of PPE packs for new recruits, training courses, exchanges, and emergency orders
• Accurately recording key activities in a monthly KPI pack and preparing this for sign-off
• Acting as a primary point of contact between the customers and the internal teams

Qualifications

• Great communication skills and a confident telephone manner
• Positive attitude towards solving a variety of complex queries in a fast-paced role
• Computer-literate, particularly with Excel and Outlook
• Accuracy and attention to detail
• Ability to manage time, prioritise tasks and work under pressure