Sales Administration Manager

APRIL QUEST LIMITED; Oxford; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Discretionary bonus

27 days leave

Pension

Income protection

Life assurance

EV salary sacrifice

Smart-casual work environment

Private healthcare

Job summary

APRIL QUEST LIMITED, based in Oxford, seeks a Sales Administration Manager to lead the Export & Sales Administration function. You will develop the team, ensure accurate handling of orders and both domestic and international shipments, and manage service/repair activity with a focus on export compliance.

The role requires strong knowledge of export documentation, customs, licences and international shipping, plus commercial awareness and cross-functional collaboration with Commercial,

Qualifications

• Proven people management experience within Export, International Trade, Sales Administration or a similar operational environment.
• Strong customer-service and order/shipment handling experience.
• Commercial awareness with stakeholder management across functions such as Commercial, Production, Purchasing, Finance and Quality.
• Strong practical Export / International Trade experience with depth to lead the function.
• Good working knowledge of export documentation, customs processes, export controls, licences and international shipping requirements.
• Strong ownership and follow-through with a track record of resolving issues and delivering projects.

Responsibilities

• Lead the Export & Sales Administration function, developing the team and ensuring accurate handling of orders and shipments.
• Develop and coach the team to improve performance and service levels.
• Manage orders, domestic and international shipments, service/repair activity and related administration.
• Collaborate with Commercial, Production, Purchasing, Finance and Quality to align activities.
• Take ownership of export/compliance issues and drive them through to resolution.

Skills

People management

Customer facing

Stakeholder management

Export / International Trade

Export documentation

Ownership & accountability

Job description

An innovative, established technology manufacturer developing specialist high-performance systems for a range of global industrial and technology markets. Info about what the Sales Administration Manager role entails Management role leading the Export & Sales Administration function, with responsibility for developing the team and ensuring customer orders, domestic and international shipments, service/repair activity and associated administration are handled accurately and efficiently. The role requires strong practical knowledge of export documentation, customs, export controls, licences and international shipping, alongside commercial awareness and the ability to work closely with Commercial, Production, Purchasing, Finance and Quality. It also has a strong customer-service focus, dealing with order and shipment queries, while taking ownership of export/compliance issues and ensuring they are followed through to resolution.

Essential Requirements of the Sales Administration Manager

• Proven people management experience- experienced developing teams, performance management ideally within Export, International Trade, Sales Administration or a similar operational environment.
• Good customer facing experience - including order processing, shipment queries and service levels.
• Commercially aware - Strong stakeholder management skills across functions such as Commercial, Production, Purchasing, Finance and Quality.
• Strong practical Export / International Trade experience, with sufficient technical depth to lead the function and support experienced coordinators.
• Good working knowledge of export documentation, customs processes, export controls, licences and international shipping requirements.
• Strong ownership and follow through, with a track record of taking responsibility for issues and seeing them through to resolution, project delivery etc.

Desirable Requirements of the Sales Administration Manager

• Experience leading admin & export teams in a manufacturing / high technical environment.

Benefits

• Discretionary company performance bonus
• 27 days' annual leave plus public holidays
• Workplace pension with 5% employee and 5% employer contributions via salary sacrifice
• Income protection cover
• Life assurance / death-in-service benefit
• Electric vehicle salary sacrifice scheme
• Smart-casual working environment
• Private healthcare cover

There is no visa sponsorship available for this role.