Sales Administration Manager

April Quest; Godstow; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Discretionary bonus

27 days annual leave

Pension contributions

Income protection

Death in service

EV salary sacrifice

Smart-casual environment

Private healthcare

No visa sponsorship

Job summary

April Quest is seeking a Sales Administration Manager to lead the Export & Sales Administration function, developing the team and ensuring orders and shipments are handled accurately and efficiently.

The role requires strong knowledge of export documentation, customs, export controls, licences and international shipping, with cross-functional collaboration across Commercial, Production, Purchasing, Finance and Quality.

Qualifications

• Proven people management experience with exporting or international trade environments.
• Customer-facing experience including order processing and shipment queries.
• Strong knowledge of export documentation, customs, licences and international shipping.
• Ability to coordinate across Commercial, Production, Purchasing, Finance and Quality.

Responsibilities

• Lead the Export & Sales Administration function and develop the team.
• Ensure accurate handling of customer orders, shipments, service/repair activities and related admin.
• Own export/compliance issues and drive resolution and delivery of projects.

Skills

People management

Customer facing

Export / International Trade

Export documentation

Stakeholder management

Project delivery

Job description

An innovative, established technology manufacturer developing specialist high-performance systems for a range of global industrial and technology markets.

Info about what the Sales Administration Manager role entails

Management role leading the Export & Sales Administration function, with responsibility for developing the team and ensuring customer orders, domestic and international shipments, service/repair activity and associated administration are handled accurately and efficiently. The role requires strong practical knowledge of export documentation, customs, export controls, licences and international shipping, alongside commercial awareness and the ability to work closely with Commercial, Production, Purchasing, Finance and Quality. It also has a strong customer-service focus, dealing with order and shipment queries, while taking ownership of export/compliance issues and ensuring they are followed through to resolution.

Essential Requirements of the Sales Administration Manager

• Proven people management experience- experienced developing teams, performance management ideally within Export, International Trade, Sales Administration or a similar operational environment.
• Good customer facing experience - including order processing, shipment queries and service levels.
• Commercially aware - Strong stakeholder management skills across functions such as Commercial, Production, Purchasing, Finance and Quality.
• Strong practical Export / International Trade experience, with sufficient technical depth to lead the function and support experienced coordinators.
• Good working knowledge of export documentation, customs processes, export controls, licences and international shipping requirements.
• Strong ownership and follow through, with a track record of taking responsibility for issues and seeing them through to resolution, project delivery etc.

Desirable Requirements of the Sales Administration Manager

• Experience leading admin & export teams in a manufacturing / high technical environment.

Benefits

• Discretionary company performance bonus
• 27 days' annual leave plus public holidays
• Workplace pension with 5% employee and 5% employer contributions via salary sacrifice
• Income protection cover
• Life assurance / death-in-service benefit
• Electric vehicle salary sacrifice scheme
• Smart-casual working environment
• Private healthcare cover
• There is no visa sponsorship available for this role