Export Operations & Administration Manager

APRIL QUEST LIMITED; Oxford; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Discretionary bonus

27 days annual leave

Workplace pension 5% employee 5%ER

Income protection

Life assurance

EV salary sacrifice

Smart-casual workplace

Private healthcare

Job summary

APRIL QUEST LIMITED in the United Kingdom is seeking an experienced Export Operations & Administration Manager to lead the export and sales administration function, develop the team and ensure orders, shipments and service/repair activities are managed accurately.

The role requires practical knowledge of export documentation, customs, licences and international shipping, plus strong commercial awareness and collaboration with Commercial, Production, Purchasing, Finance and Quality.

Qualifications

• Experience leading admin & export teams in a manufacturing/high-technical environment.
• Strong knowledge of export documentation, customs, licences and international shipping.

Responsibilities

• Lead the Export & Sales Administration function and develop the team.
• Ensure customer orders, domestic and international shipments, and service/repair activity are handled accurately.
• Manage export/compliance issues and drive resolution with cross-functional stakeholders.
• Provide strong customer-facing support for order processing and shipment queries.

Skills

People management

Customer facing

Stakeholder management

Export / International Trade

Export documentation

Job description

An innovative, established technology manufacturer developing specialist high-performance systems for a range of global industrial and technology markets.

Info about what the Export Operations & Administration Manager role entails

Management role leading the Export & Sales Administration function, with responsibility for developing the team and ensuring customer orders, domestic and international shipments, service/repair activity and associated administration are handled accurately and efficiently. The role requires strong practical knowledge of export documentation, customs, export controls, licences and international shipping, alongside commercial awareness and the ability to work closely with Commercial, Production, Purchasing, Finance and Quality. It also has a strong customer-service focus, dealing with order and shipment queries, while taking ownership of export/compliance issues and ensuring they are followed through to resolution.

Key Responsibilities and Requirements

• Proven people management experience- experienced developing teams, performance management ideally within Export, International Trade, Sales Administration or a similar operational environment.
• Good customer facing experience - including order processing, shipment queries and service levels.
• Commercially aware - Strong stakeholder management skills across functions such as Commercial, Production, Purchasing, Finance and Quality.
• Strong practical Export / International Trade experience, with sufficient technical depth to lead the function and support experienced coordinators.
• Good working knowledge of export documentation, customs processes, export controls, licences and international shipping requirements.
• Strong ownership and follow through, with a track record of taking responsibility for issues and seeing them through to resolution, project delivery etc.

Desirable Requirements of the Export Operations & Administration Manager

• Experience leading admin & export teams in a manufacturing / high technical environment.

• Discretionary company performance bonus
• 27 days annual leave plus public holidays
• Workplace pension with 5% employee and 5% employer contributions via salary sacrifice
• Income protection cover
• Life assurance / death-in-service benefit
• Electric vehicle salary sacrifice scheme
• Smart-casual working environment
• Private healthcare cover

There is no visa sponsorship available for this role