Export Operations & Administration Manager

April Quest; Godstow; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Discretionary bonus

27 days annual leave

Pension contributions 5% employee / 5%

Income protection

Life assurance

EV salary sacrifice

Smart casual environment

Private healthcare

Job summary

April Quest is seeking an Export Operations & Administration Manager to lead the export and sales administration function. You will develop the team, own orders, shipments and service activity while ensuring accurate administration and compliance with export controls.

The role requires practical knowledge of export documentation, customs and licenses, plus strong cross-functional collaboration with Commercial, Production, Purchasing, Finance and Quality to resolve issues and drive performance.

Qualifications

• Proven ability to lead and develop export teams and drive performance.
• Experience handling orders, shipments, service queries and SLAs.
• Strong stakeholder management across multiple functions.
• Deep practical knowledge of export docs, licenses and customs.

Responsibilities

• Lead Export & Sales Administration and develop the team.
• Ensure orders, domestic and international shipments, and service activities are accurate.
• Manage export compliance, documentation, and licensing end-to-end.
• Coordinate with Commercial, Production, Purchasing, Finance and Quality.

Skills

People management

Customer facing

Commercial awareness

Export/International Trade

Export documentation & licenses

Ownership & follow-through

Job description

An innovative, established technology manufacturer developing specialist high-performance systems for a range of global industrial and technology markets.

Info about what the Export Operations & Administration Manager role entails

Management role leading the Export & Sales Administration function, with responsibility for developing the team and ensuring customer orders, domestic and international shipments, service/repair activity and associated administration are handled accurately and efficiently. The role requires strong practical knowledge of export documentation, customs, export controls, licences and international shipping, alongside commercial awareness and the ability to work closely with Commercial, Production, Purchasing, Finance and Quality. It also has a strong customer-service focus, dealing with order and shipment queries, while taking ownership of export/compliance issues and ensuring they are followed through to resolution.

Essential Requirements of the Export Operations & Administration Manager

• Proven people management experience- experienced developing teams, performance management ideally within Export, International Trade, Sales Administration or a similar operational environment.
• Good customer facing experience - including order processing, shipment queries and service levels.
• Commercially aware - Strong stakeholder management skills across functions such as Commercial, Production, Purchasing, Finance and Quality.
• Strong practical Export / International Trade experience, with sufficient technical depth to lead the function and support experienced coordinators.
• Good working knowledge of export documentation, customs processes, export controls, licenses and international shipping requirements.
• Strong ownership and follow through, with a track record of taking responsibility for issues and seeing them through to resolution, project delivery etc.

Desirable Requirements of the Export Operations & Administration Manager

• Experience leading admin & export teams in a manufacturing / high technical environment.

Benefits

• Discretionary company performance bonus
• 27 days' annual leave plus public holidays
• Workplace pension with 5% employee and 5% employer contributions via salary sacrifice
• Income protection cover
• Life assurance / death-in-service benefit
• Electric vehicle salary sacrifice scheme
• Smart-casual working environment
• Private healthcare cover
• There is no visa sponsorship available for this role