Sales Account Manager

BSAS Telecoms Ltd; Newmarket; On-site; GBP 33,000 - 35,000; Full time

Benefits offered by this job

21 Days Holiday

Birthday Day Off

Buy Holiday Scheme

Career Development and Progression

Employee Assistance Programme

Enhanced Company Sick Pay

Discounted Retail Vouchers

Reduced Gym Membership

Annual Salary Review

SCG Mobile Benefit

Employee Referral Bonus

Pension Scheme

Free On‑Site Parking

Charity Events

Job summary

BSAS Telecoms Ltd in Newmarket is seeking a Sales Account Manager to manage an assigned customer base, deliver exceptional service and identify new business opportunities in Communications, Data and IT.

You will be the trusted partner and main point of contact for your customers, orchestrating end-to-end sales and collaborating with provisioning and support to ensure the best customer experience. Salary £33,000-£35,000 + OTE (£60,000) + Car Allowance.

Qualifications

• Positive attitude and proactive, self-motivated.
• Strong customer service and communication skills.
• Attention to detail and IT literate.
• Good decision making and problem-solving abilities.
• Honesty, integrity and ability to prioritise workload.
• Team player with leadership when required.
• Ability to identify and develop new business opportunities.

Responsibilities

• Manage and develop relationships with an established portfolio of customers.
• Conduct remote review meetings and drive end-to-end sales processes.
• Identify up-sell and cross-sell opportunities to hit monthly targets.
• Proactively identify and develop new business opportunities.
• Generate and qualify new sales leads to maintain a healthy pipeline of opportunities.
• Address customer needs quickly and effectively.
• Coordinate with Provisioning and Support to deliver the best customer experience.
• Raise escalations as needed for swift resolutions.
• Maintain full knowledge of the product portfolio for solutions selling.

Skills

Positive attitude

Proactive

Customer service

Communication

Attention to detail

IT literate

Decision making

Problem solving

Honesty & integrity

Prioritise workload

Team player

Lead and move forward

Job description

Sales Account Manager

Location: Newmarket

Salary: £33,000 - £35,000 + OTE (£60,000) + Car Allowance

As a Sales Account Manager you will ensure regular contact with an assigned customer base, delivering exceptional customer service as well as identifying and developing new business opportunities. You will become the trusted partner for your customer base, and their main point of contact for all Communication, Data and IT needs.

Responsibilities:

• Manage and develop relationships with an established portfolio of customers.
• Remote review meetings, opportunity seeking and end-to-end sales process.
• Identify up-sell and cross-sell opportunities within the assigned customer base with a view to hitting your sales target each month
• Proactively identify and develop new business opportunities.
• Generate and qualify new sales leads, maintaining a healthy pipeline of opportunities to support business growth.
• Address customers' needs and concerns as quickly and effectively as possible
• Work alongside Provisioning and Support teams across the business to orchestrate the smoothest and best customer experience possible
• Ensure escalations are raised within the business at the appropriate time to ensure the swiftest possible resolution.
• Full product portfolio knowledge to enable full solution selling ability

Skills and Experience Required:

• Positive can-do attitude
• A proactive, self‑motivated approach to work
• Strong customer service skills
• Strong communication skills
• Great attention to detail
• IT Literate
• Decision making skills
• Proven problem‑solving attitude
• Honesty and integrity
• Ability to prioritise workload
• Team Player
• Comfortable taking the lead and moving work forward without being prompted

Benefits:

• 21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
• Birthday Day Off
• Buy Holiday Scheme
• Career Development and Progression Opportunities
• Employee Assistance Programme
• Enhanced Company Sick Pay
• Discounted Retail Vouchers
• Reduced Gym Membership
• Annual Salary Review
• SCG Mobile Benefit
• Employee Referral Bonus
• Pension Scheme
• Free On‑Site Parking
• Charity Events

SCG is proud to be an equal opportunities employer.

We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.