Account Manager

SCG South West; Newport; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Holiday 21–25 days

Birthday off

Holiday purchase scheme

Employee assistance programme

Enhanced sick pay

Discounted vouchers

Gym membership discount

Annual salary review

SCG mobile benefit

Referral bonus

Pension scheme

Free on-site parking

Charity events

Job summary

SCG South West is seeking an Account Manager to join the team in Bradley Stoke. You will be the first point of contact for customers, building strong relationships and managing customer satisfaction. The role focuses on developing opportunities, visiting sites, and delivering excellent service to a high-value client base.

You will handle escalations, forecast sales, and report on activity. The position emphasizes negotiation, organisation, and a tech-aware mindset to discuss solutions with

Qualifications

• Proven ability to hit achievable targets and drive sales growth.
• Experience in negotiating and closing deals.
• Strong organisational skills with attention to detail.
• Interest in technology to discuss solutions with customers.
• Good understanding of social media to promote the business.
• Confident on the telephone and in online meetings (Teams/Zoom).

Responsibilities

• Track and develop opportunities with existing customers and generate new leads for the Field Sales Executive (New Business).
• Build relationships with key decision makers in high-value accounts.
• Ensure regular customer site visits and deliver high levels of service.
• Own and resolve customer escalations promptly and professionally.
• Collaborate with team to exceed client expectations.
• Provide accurate sales forecasting and regular activity reporting.
• Develop and manage an account base of existing clients.
• Report to management on improvements and changes to enhance quality.

Skills

Target driven

Uncapped commission

Negotiation

Organised

Tech interest

Social media

Phone/Teams/Zoom

Job description

Location: Bradley Stoke

Salary: £32,500 + OTE

We are looking for an Account Manager to join our team in Bradley Stoke, you will be acting as the first point of contact for your customers, building strong business relationships and managing customer satisfaction.

Responsibilities:

Track and develop business opportunities with existing customers and generate new business leads for the Field Sales Executive (New Business).

Build relationships based on regular contact with key decision makers within your high value clients business.

Ensuring regular customer site visits and deliver a high level of customer service.

Manage and Resolve Escalations: Take full ownership of all customer escalations, ensuringtimely, effective, and professional resolution.

Regular team working to ensure the business exceeds clients expectations.

Provideaccuratesales forecastingofanticipatedsales and regular activity reporting.

Manage and develop an account base of existing clients.

Report to the management team on any improvements, change requirements and innovation you believe will improve quality management system.

Skills Required:

Highly driven and motivated individual with a passion for hitting achievable targets and earning uncapped commission.

Skilled negotiator

Highly organised with an eye for detail

Ability tooperatein afar-pacedenvironment

Ability,experiencean interest in technology to allow for meaningful discussion with customers

Good understanding of social media to positively promote the business

Confident on the telephone and in online meetings via Teams/Zoom

Benefits:

• 21 Days Holiday increasing to 22 days after 3 years and to 25 days after 5 years
• Birthday Day Off
• Buy Holiday Scheme
• Employee Assistance Programme
• Enhanced company sick pay
• Discounted Retail Vouchers
• Reduced Gym Membership
• Annual Salary Review
• SCG Mobile Benefit
• Employee Referral Bonus
• Pension Scheme
• Free On-Site Parking
• Charity Events

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