Account Manager

SCG South West; Bath; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Holiday allowance

Birthday day off

Holiday purchase

EAP

Sick pay

Retail vouchers

Gym discount

Salary review

Mobile benefit

Referral bonus

Pension

On-site parking

Charity events

Job summary

SCG South West Bradley Stoke is seeking an Account Manager to be the first point of contact for customers, building strong business relationships and managing customer satisfaction. You will track and develop opportunities with existing clients and generate new business leads for the Field Sales Executive, maintaining regular client contact and delivering high-quality service.

Responsibilities include accurate sales forecasting, reporting activity, and contributing ideas to improve processes

Qualifications

• Track and develop business opportunities with existing customers and generate new business leads for the Field Sales Executive (New Business).
• Build relationships based on regular contact with key decision makers within your high value clients business.
• Ensuring regular customer site visits and deliver a high level of customer service.
• Manage and Resolve Escalations: Take full ownership of all customer escalations, ensuringtimely, effective, and professional resolution.
• Regular team working to ensure the business exceeds clients expectations.
• Provideaccuratesales forecastingofanticipatedsales and regular activity reporting.
• Manage and develop an account base of existing clients.
• Report to the management team on any improvements, change requirements and innovation you believe will improve quality management system.

Responsibilities

• Track and develop business opportunities with existing customers and generate new business leads for the Field Sales Executive (New Business).
• Build relationships based on regular contact with key decision makers within your high value clients business.
• Ensuring regular customer site visits and deliver a high level of customer service.
• Manage and Resolve Escalations: Take full ownership of all customer escalations, ensuringtimely, effective, and professional resolution.
• Regular team working to ensure the business exceeds clients expectations.
• Provideaccuratesales forecastingofanticipatedsales and regular activity reporting.
• Manage and develop an account base of existing clients.
• Report to the management team on any improvements, change requirements and innovation you believe will improve quality management system.

Skills

Negotiation

Organised

Fast-paced

Tech interest

Social media

Teleconferencing

Job description

Location: Bradley Stoke

Salary: £32,500 + OTE

We are looking for an Account Manager to join our team in Bradley Stoke, you will be acting as the first point of contact for your customers, building strong business relationships and managing customer satisfaction.

Responsibilities:

Track and develop business opportunities with existing customers and generate new business leads for the Field Sales Executive (New Business).

Build relationships based on regular contact with key decision makers within your high value clients business.

Ensuring regular customer site visits and deliver a high level of customer service.

Manage and Resolve Escalations: Take full ownership of all customer escalations, ensuringtimely, effective, and professional resolution.

Regular team working to ensure the business exceeds clients expectations.

Provideaccuratesales forecastingofanticipatedsales and regular activity reporting.

Manage and develop an account base of existing clients.

Report to the management team on any improvements, change requirements and innovation you believe will improve quality management system.

Skills Required:

Highly driven and motivated individual with a passion for hitting achievable targets and earning uncapped commission.

Skilled negotiator

Highly organised with an eye for detail

Ability tooperatein afar-pacedenvironment

Ability,experiencean interest in technology to allow for meaningful discussion with customers

Good understanding of social media to positively promote the business

Confident on the telephone and in online meetings via Teams/Zoom

Benefits:

• 21 Days Holiday increasing to 22 days after 3 years and to 25 days after 5 years
• Birthday Day Off
• Buy Holiday Scheme
• Employee Assistance Programme
• Enhanced company sick pay
• Discounted Retail Vouchers
• Reduced Gym Membership
• Annual Salary Review
• SCG Mobile Benefit
• Employee Referral Bonus
• Pension Scheme
• Free On-Site Parking
• Charity Events

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