Sales Account Coordinator

Travis Perkins plc; West Bromwich; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Bonuses

Corporate benefits

Job summary

CCF & Travis Perkins Group in West Bromwich is hiring for a confident, motivated individual to join our Customer Account Team in an office-based, high-energy role focused on phone-based sales and account management with our business customers.

You will reconnect with past clients, manage accounts, handle admin and CRM, and work toward sales and retention targets with strong team support. This is a professional B2B telesales environment.

Qualifications

• Proven phone-based sales or retention experience in a B2B context.
• Solid administrative skills to navigate systems and paperwork.
• Resilient attitude; handle objections and stay motivated.
• Clear communication and rapport-building with business clients.

Responsibilities

• Make outbound calls to previous business clients to rebuild relationships.
• Manage accounts, introduce new offers, and win lapsed clients back.
• Maintain accurate CRM records and handle account paperwork.
• Work toward sales and retention targets with team support.

Skills

Phone sales experience

Admin skills

Resilience

Great communication

Tools

CRM

Office software

Job description

Location: West Bromwich (Office-based)

Salary/Benefits: Competitive base + bonuses & great corporate benefits

The Role

We are looking for confident, motivated people to join our Customer Account Team in West Bromwich. This is a high-energy office role focused entirely on phone-based sales and account management.

Your main mission? Reconnecting with past business customers, finding out why they left, and winning their business back.

Please note: This is a professional B2B telesales and office environment. We are looking for people comfortable with high-volume phone work and daily office administration, rather than retail or face-to-face customer service experience.

What you'll actually be doing day-to-day:

• Picking up the phone: Making outbound calls to previous business clients to rebuild relationships.
• Account Management: Finding the right solutions, introducing new offers, and giving lapsed clients a genuine reason to come back to us.
• Admin & CRM: Keeping our customer records accurate, managing accounts, and handling the paperwork that comes with managing accounts.
• Hitting targets: Working towards realistic sales and retention goals with plenty of support from your team.

What we need from you:

You don't need a flawless corporate background, but you do need the right skillset for an office-based sales environment:

• Phone sales experience: You must be comfortable making outbound sales/retention calls and handling objections.
• Solid admin skills: You can navigate systems, manage client data, and keep on top of office paperwork.
• Resilience: You don't take 'no' personally and you stay motivated throughout the day.
• Great communication: You can build quick rapport with trade and construction contractors over the phone.

Where could this take you?

We want you to learn our business from the ground up. Once you know our customers, the goal is to help you progress. Past team members have moved into National Sales, Regional Account Management, or key sales roles within our local branches.

About CCF & Travis Perkins Group:

CCF is one of the fastest-growing businesses in our sector and a proud part of the Travis Perkins Group. We distribute specialist interior construction materials (like dry-lining, insulation, and suspended ceilings) to major contractors across the UK.

We're a massive PLC, which means you get the stability, structure, and career growth of a major company, but with a supportive, close-knit team feel in the office. We're also committed to building an inclusive workplace where you can just be yourself.