Customer Retention Executive

Travis Perkins plc; Walsall; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Bonuses

Incentives

Career progression

Training provided

Job summary

Travis Perkins plc is recruiting for an Account Executive to reconnect with past customers and win back business. You’ll call previous customers, understand needs, share offers and rebuild relationships, working toward achievable targets with strong team support.

The role includes full training, clear progression, and potential paths into national sales or branch roles. Commutable locations include Birmingham, Dudley, West Bromwich, Walsall and surrounding areas.

Qualifications

• Confident speaking on the phone.
• Positive, resilient and eager to learn.
• Motivated by achievable targets and personal growth.

Responsibilities

• Call previous customers to understand their needs and rebuild relationships.
• Share new offers, solutions, and reasons to return.
• Listen carefully and find the right outcome for each customer.
• Work towards achievable targets with full support from your team.
• Play a key role in helping us grow and strengthen our customer base.

Skills

Phone sales

Communication

Customer service

Resilience

Job description

Account Executive, Sales Executive, Customer Retention Executive, Customer Sales Advisor

Bring customers back. Build your career. Be part of a winning team.

We’re looking for confident, motivated people to join our growing Customer Account Team — a high‑energy group focused on reconnecting with past customers and winning back their business. If you enjoy talking to people, solving problems, and making a real impact, this is the perfect place to start and grow your career.

What you’ll be doing

• Calling previous customers to understand their needs and rebuild relationships
• Sharing new offers, solutions, and reasons to return
• Listening carefully and finding the right outcome for each customer
• Working towards achievable targets with full support from your team
• Playing a key role in helping us grow and strengthen our customer base

Why you’ll love it here

• A great team environment — supportive, fun, and driven to succeed together
• Clear progression paths — develop into senior roles, account management, sales, team leadership and more
• Full training provided — perfect for someone starting out or looking to build confidence on the phone
• A large PLC with real opportunities — stability, structure, and long‑term career growth
• Recognition and rewards — bonuses, incentives, and celebrations for hitting team goals

What we’re looking for

You don’t need the perfect experience — just the right attitude!

If you’re:

• Confident speaking on the phone
• Positive, resilient, and eager to learn
• Motivated by achievable targets and personal growth
• Ready to build skills that will last a lifetime

…then we want to hear from you.

What does the future look like?

Well we’re keen for you to get to know our customers and the plan is for you to develop and grow and eventually move into either a National Sales Role, A Regional Sales Role or if you love branch life, Branch Sales Role.

About Us

As part of the Travis Perkins Group, one of the UK's leading companies, CCF are one of the fastest growing businesses in our sector. We are one of the biggest distributors of specialist interior construction materials in the UK, and we supply Dry‑Lining, Insulation, Suspended Ceilings and Glazed Partitioning materials to some of the largest Specialist Contractors in the country. If you would like to be a part of our ambitious and driven business which will equip you to be the best Sales Coordinator that you can be, then we would like to hear from you.

We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.

You be you, it makes us, us.

Ready to start your career with a company that invests in you?

Commutable Locations: Birmingham, Dudley, West Bromwich, Halesowen, Wednesbury, Walsall, Wolverhampton, Oldbury, Smethwick, Aston, Great Barr.

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