Safer Neighbourhood Officer

Service Care Solutions; Coventry; On-site; GBP 29,000 - 40,000; Full time

Job summary

Service Care Solutions in Coventry is seeking an experienced Safer Neighbourhood Officer to join a housing provider. You will manage ASB cases, enforcement actions, and work with police and local authorities to improve community safety.

The role requires strong communication, tenancy experience, and a full UK driving licence. You will support vulnerable residents, coordinate CCTV where needed, attend court hearings, and help deliver effective neighbourhood services on a 37-hour week for a

Qualifications

• Strong communication, negotiation and conflict-resolution skills.
• Excellent IT and case-management abilities.
• Full UK driving licence with access to a vehicle.
• Experience in social housing, neighbourhood management or ASB enforcement.
• Knowledge of tenancy enforcement and relevant legislation.

Responsibilities

• Manage and investigate ASB cases from initial complaint to resolution.
• Take enforcement action including preparing cases for legal proceedings.
• Work with police, solicitors and local authorities to achieve outcomes.
• Attend court hearings and provide evidence.
• Interview tenants and residents on ASB and tenancy issues.
• Support vulnerable residents with tenancy sustainment.
• Develop neighbourhood safety initiatives to improve community wellbeing.
• Coordinate CCTV and security measures to address neighbourhood issues.
• Maintain accurate case records and documentation.
• Collaborate with housing management to deliver tenancy enforcement and neighbourhood services.

Skills

Communication skills

Case management

Driving licence

Education

CIH qualification

Job description

Safer Neighbourhood Officer Coventry, West Midlands | £24.94 LTD Per Hour | 3-Month Temporary Contract

Service Care Solutions are currently recruiting for an experienced Safer Neighbourhood Officer to join a well-established housing provider based in Coventry. This is an excellent opportunity for an experienced housing professional with a strong background in anti-social behaviour (ASB), tenancy enforcement and community safety to make a positive difference within local neighbourhoods.

Role Details

• Location: Coventry, West Midlands
• Rate: £24.94 LTD per hour
• Contract: 3 months initially, with potential for extension
• Hours: 37 hours per week, Monday to Friday
• Start Date: ASAP

Key Responsibilities

• Manage and investigate anti-social behaviour (ASB) cases from initial complaint through to resolution, ensuring appropriate action is taken.
• Take enforcement action against serious or persistent nuisance and ASB, including preparing cases for legal proceedings.
• Work closely with solicitors, police, local authorities and other partner agencies to achieve successful outcomes.
• Attend court hearings where required, providing evidence and supporting legal action.
• Conduct interviews with tenants and residents regarding ASB, neighbourhood disputes and sensitive tenancy management issues.
• Work alongside tenancy sustainment teams to support vulnerable residents and prevent tenancy breakdown.
• Develop and implement neighbourhood safety initiatives to improve community wellbeing.
• Coordinate the use of CCTV and other security measures to support residents and tackle neighbourhood issues.
• Maintain accurate case records, reports and documentation in line with organisational policies.
• Work collaboratively with housing management teams to deliver effective tenancy enforcement and neighbourhood services.

Essential Requirements

• Previous experience within social housing, neighbourhood management, community safety or ASB enforcement.
• Strong knowledge of housing tenancy conditions and relevant enforcement procedures.
• Experience investigating and managing ASB cases, including complex or sensitive situations.
• Understanding of legislation relating to anti-social behaviour and tenancy enforcement.
• Experience working with external agencies, including police, social services and legal professionals.
• Excellent communication, negotiation and conflict-resolution skills.
• Ability to manage a varied caseload independently and prioritise effectively.
• Strong IT and case-management skills.
• Full UK driving licence and access to a vehicle.

Desirable Experience

• CIH qualification or equivalent housing-related qualification.
• Experience preparing legal cases, witness statements and court documentation.
• Knowledge of safeguarding, tenancy sustainment and supporting vulnerable residents.
• Previous experience of lone working and undertaking risk assessments.