Senior Neighbourhood Officer

Carrington West; Slough; Hybrid; GBP 32,000 - 41,000; Full time

Benefits offered by this job

Hybrid working

3-month contract

Job summary

Carrington West is seeking a Senior Neighbourhood Officer in Slough to deliver high-quality housing and neighbourhood management services across a designated area. The role is hybrid, with a rate of £26.19 per hour and 37 hours per week, on an initial 3-month contract.

You will handle tenancy issues, address anti-social behaviour, monitor estate standards and support vulnerable residents, working with internal teams and external partners to maintain safe neighbourhoods and drive service

Qualifications

• Previous experience in housing management, neighbourhood management or tenancy management, ideally within a local authority or social housing environment.
• Strong knowledge of tenancy agreements, housing legislation, estate management and tenancy enforcement procedures.
• Experience investigating and managing anti-social behaviour, tenancy breaches and complex resident complaints.
• Ability to prepare court documentation, witness statements and evidence for possession or enforcement proceedings.
• Experience conducting estate inspections, tenancy audits, property visits and supporting vulnerable residents.
• Strong communication, negotiation and problem-solving skills, with the ability to manage a varied caseload and work effectively with residents and partner agencies.

Responsibilities

• Deliver a comprehensive housing and tenancy management service, including estate inspections, tenancy audits, new tenant sign-ups, tenancy visits and addressing breaches of tenancy agreements.
• Investigate and manage anti-social behaviour (ASB), harassment and tenancy enforcement cases, working with partner agencies to resolve issues and take appropriate legal action.
• Monitor void properties and work collaboratively with relevant teams to minimise turnaround times and reduce rental income loss.
• Manage introductory and flexible tenancies, supporting residents at risk of tenancy failure and working alongside rent recovery teams where necessary.
• Prepare witness statements, court documentation and evidence for possession proceedings, representing the Council in court when required.
• Monitor estate conditions, communal services, caretaking arrangements and responsive maintenance requirements to ensure neighbourhoods are maintained to a high standard.

Skills

Housing management

Neighbourhood management

Tenancy management

ASB investigation

Court documentation

Communication

Negotiation

Job description

Senior Neighbourhood Officer

Slough | Hybrid Working
Rate: £26.19 per hour
IR35 Status: Inside IR35
Initial Contract Length: 3 Months
Working Hours: 37 Hours per Week
DBS Requirement: Standard DBS

Role Summary

The successful candidate will be responsible for delivering high-quality housing and neighbourhood management services across a designated geographical area, ensuring residents receive a responsive, effective and customer-focused service.

This role will involve managing tenancy-related issues, addressing anti-social behaviour (ASB), overseeing estate standards and supporting vulnerable residents. You will also work closely with internal teams and external partners to maintain safe, well-managed neighbourhoods and drive continuous service improvements.

What You Will Do as a Senior Neighbourhood Officer

• Deliver a comprehensive housing and tenancy management service, including estate inspections, tenancy audits, new tenant sign-ups, tenancy visits and addressing breaches of tenancy agreements.


• Investigate and manage anti-social behaviour (ASB), harassment and tenancy enforcement cases, working with partner agencies to resolve issues and take appropriate legal action.


• Monitor void properties and work collaboratively with relevant teams to minimise turnaround times and reduce rental income loss.


• Manage introductory and flexible tenancies, supporting residents at risk of tenancy failure and working alongside rent recovery teams where necessary.


• Prepare witness statements, court documentation and evidence for possession proceedings, representing the Council in court when required.


• Monitor estate conditions, communal services, caretaking arrangements and responsive maintenance requirements to ensure neighbourhoods are maintained to a high standard.

What You Will Need as a Senior Neighbourhood Officer

• Previous experience in housing management, neighbourhood management or tenancy management, ideally within a local authority or social housing environment.


• Strong knowledge of tenancy agreements, housing legislation, estate management and tenancy enforcement procedures.


• Experience investigating and managing anti-social behaviour, tenancy breaches and complex resident complaints.


• Ability to prepare court documentation, witness statements and evidence for possession or enforcement proceedings.


• Experience conducting estate inspections, tenancy audits, property visits and supporting vulnerable residents.


• Strong communication, negotiation and problem-solving skills, with the ability to manage a varied caseload and work effectively with residents and partner agencies.

What's on Offer

• £26.19 per hour, working 37 hours per week.


• Initial 3-month contract within a local authority housing service.


• Opportunity to contribute to neighbourhood improvements, tenancy sustainment and the delivery of high-quality housing services across Slough.