Community Safety Officer

Futures Housing Group; East Midlands; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Private healthcare options

Discount schemes

Health and wellbeing focus

Job summary

Futures Housing Group is recruiting two Community Safety Officers to tackle anti-social behaviour and hate crime across Amber Valley and Daventry. The role involves managing cases from report to resolution, gathering evidence, and working with partners to determine the best action.

A full UK driving licence and DBS are required, with base location affecting salary within the advertised bracket. You’ll need sound knowledge of housing legislation and the ability to document decisions clearly,

Qualifications

• Background in managing anti-social behaviour in social housing or related environment.
• Knowledge of housing legislation and the tools available to address it.
• Ability to build trust, maintain records and communicate decisions clearly.

Responsibilities

• Manage anti-social behaviour and hate crime cases from report to resolution, including risk assessments and action plans.
• Gather and assess evidence and work with Legal Services for enforcement actions and court attendance as required.
• Recognise safeguarding concerns and coordinate with teams and agencies as needed.
• Build strong relationships with police, local authorities and partners to deliver joined-up support.
• Share knowledge with colleagues and use feedback to improve practice.

Skills

ASB case management

Evidence gathering

Communication & listening

Tools

Housing management systems

Microsoft Office

Job description

Safe homes. Stronger Communities.

Everyone deserves to feel safe in their home and community. Could you help our customers feel heard, supported and confident that someone is taking action?

We’re looking for two Community Safety Officers to join us at Futures Housing Group, helping tackle anti-social behaviour and hate crime and making a real difference to the communities we serve. Our roles cover Amber Valley and Daventry, Northamptonshire, with salary dependent on your base location within the advertised salary bracket.

You’ll know that behind every report is someone whose day-to-day life is being affected. That’s why you’ll bring a listening ear, a practical approach and the ability to turn challenging conversations into clear next steps.

From the first conversation through to resolution, you’ll take ownership of your cases, keeping customers informed and working with colleagues and partners to find the right way forward. You’ll focus on early intervention wherever possible, while recognising when a firmer approach is needed.

What will you bring?

You’ll have a background in managing anti-social behaviour in social housing or a related environment, alongside practical knowledge of housing legislation and the tools available to address it.

You’ll be comfortable weighing up evidence, making fair and proportionate decisions and explaining those decisions clearly. Just as importantly, you’ll understand the value of building trust, following through on agreed actions and keeping accurate records.

With a varied caseload to manage, you’ll be organised and able to prioritise in

dependently, adapting your approach to meet different customer needs. You’ll also be confident using housing management systems and Microsoft Office to support your work.

A few key points of the role:

• Manage anti-social behaviour and hate crime cases from initial report through to resolution, including risk assessments, action plans and regular reviews.
• Gather and assess evidence, working with Legal Services to prepare cases for enforcement action and attending court when required.
• Recognise and respond to safeguarding concerns, working with the appropriate teams and agencies.
• Build strong relationships with the police, local authorities and other partners to deliver joined-up support.
• Share your knowledge with colleagues and use customer feedback to help improve how we work.

Knowledge of safeguarding, the Consumer Standards and the Housing Ombudsman Service would be helpful, as would evidence of continued professional development or working towards a housing qualification. These are desirable rather than essential, so please don’t let them put you off applying.

You’ll need a full UK driving licence, access to a vehicle, appropriate insurance for work purposes and this role is subject to DBS checking.

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your weekly hours of work would be 37, Mon - Fri, paid monthly. You'll get 25 days holiday plus bank holidays and concessionary days holiday at Christmas. We also offer great flexibility around business needs.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.