Housing ASB & Neighbourhood Safety Officer

Service Care Solutions; Coventry; On-site; GBP 29,000 - 40,000; Full time

Job summary

Service Care Solutions in Coventry is seeking an experienced Safer Neighbourhood Officer to join a housing provider. You will manage ASB cases, enforcement actions, and work with police and local authorities to improve community safety.

The role requires strong communication, tenancy experience, and a full UK driving licence. You will support vulnerable residents, coordinate CCTV where needed, attend court hearings, and help deliver effective neighbourhood services on a 37-hour week for a

Qualifications

• Strong communication, negotiation and conflict-resolution skills.
• Excellent IT and case-management abilities.
• Full UK driving licence with access to a vehicle.
• Experience in social housing, neighbourhood management or ASB enforcement.
• Knowledge of tenancy enforcement and relevant legislation.

Responsibilities

• Manage and investigate ASB cases from initial complaint to resolution.
• Take enforcement action including preparing cases for legal proceedings.
• Work with police, solicitors and local authorities to achieve outcomes.
• Attend court hearings and provide evidence.
• Interview tenants and residents on ASB and tenancy issues.
• Support vulnerable residents with tenancy sustainment.
• Develop neighbourhood safety initiatives to improve community wellbeing.
• Coordinate CCTV and security measures to address neighbourhood issues.
• Maintain accurate case records and documentation.
• Collaborate with housing management to deliver tenancy enforcement and neighbourhood services.

Skills

Communication skills

Case management

Driving licence

Education

CIH qualification

Job description

Service Care Solutions in Coventry is seeking an experienced Safer Neighbourhood Officer to join a housing provider. You will manage ASB cases, enforcement actions, and work with police and local authorities to improve community safety.

The role requires strong communication, tenancy experience, and a full UK driving licence. You will support vulnerable residents, coordinate CCTV where needed, attend court hearings, and help deliver effective neighbourhood services on a 37-hour week for a