Safer Homes Scheduling Operations Planner

Housing Quality Network; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

Abri is seeking a Safer Homes Scheduling Operations Planner to join our team and support our trades operatives in delivering a timely, efficient repairs service, with a first-time fix approach.

You will manage operatives' diaries, coordinate repairs and servicing, keep customers updated, and work with contractors to ensure materials and services are in place when needed. Based at our London office, five days a week.

Responsibilities

• Planning and managing our operatives’ diaries so the right colleague is in the right place at the right time
• Coordinating repairs, maintenance and servicing to keep everything running smoothly for our customers
• Making sure emergency work and overdue services are picked up quickly and completed in line with our commitments
• Keeping in touch with our customers, giving clear, timely updates and making sure they know what to expect every step of the way
• Working closely with contractors and suppliers to ensure materials, equipment and services are in place when needed

Job description

We’re excited to be looking for aSafer Homes Scheduling Operations Plannerto join our team – supporting our fantastic trades operatives to deliver a timely, efficient repairs service for our customers, always promoting ourfirst time fixapproach.

At Abri, everything we do is about doing the right thing for our customers. This role sits right at the heart of our service, helping us make sure we’re delivering safe, reliable homes with care and consistency.

What you’ll be doing

You’ll play a key role in keeping our repairs and servicing operation running smoothly – making sure the right colleague gets to the right job at the right time.

• Planning and managing our operatives’ diaries so the right colleague is in the right place at the right time
• Coordinating repairs, maintenance and servicing to keep everything running smoothly for our customers
• Making sure emergency work and overdue services are picked up quickly and completed in line with our commitments
• Keeping in touch with our customers, giving clear, timely updates and making sure they know what to expect every step of the way
• Working closely with contractors and suppliers to ensure materials, equipment and services are in place when needed

Your attention to detail and organisation will help create a seamless experience for both our customers and colleagues – minimising disruption and keeping everything on track.

This role will be based at our Londonoffice, Emily House – 5 days per week.

What we’re looking for

You’ll be someone who enjoys working in a fast-paced environment, loves solving problems, and puts people first. You’ll be a confident communicator, building positive relationships with customers, colleagues, and suppliers, working collaboratively as part of a supportive team.

You’ll be part of a team that genuinely cares about our customers, our communities, and each other. We’re proud to create an environment where you can be yourself, grow your skills, and make a real difference every day.