London-Based Repairs Scheduling Planner | First-Time Fix

Housing Quality Network; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

Abri is seeking a Safer Homes Scheduling Operations Planner to join our team and support our trades operatives in delivering a timely, efficient repairs service, with a first-time fix approach.

You will manage operatives' diaries, coordinate repairs and servicing, keep customers updated, and work with contractors to ensure materials and services are in place when needed. Based at our London office, five days a week.

Responsibilities

• Planning and managing our operatives’ diaries so the right colleague is in the right place at the right time
• Coordinating repairs, maintenance and servicing to keep everything running smoothly for our customers
• Making sure emergency work and overdue services are picked up quickly and completed in line with our commitments
• Keeping in touch with our customers, giving clear, timely updates and making sure they know what to expect every step of the way
• Working closely with contractors and suppliers to ensure materials, equipment and services are in place when needed

Job description

Abri is seeking a Safer Homes Scheduling Operations Planner to join our team and support our trades operatives in delivering a timely, efficient repairs service, with a first-time fix approach.

You will manage operatives' diaries, coordinate repairs and servicing, keep customers updated, and work with contractors to ensure materials and services are in place when needed. Based at our London office, five days a week.