Safer Homes Scheduling Operations Planner

Housing Quality Network; Yeovil; On-site; GBP 30,000 - 40,000; Full time

Job summary

Housing Quality Network is seeking a Safer Homes Scheduling Operations Planner based in Yeovil, UK, to enhance the efficiency of our repairs service. The successful candidate will play a vital role in coordinating repairs and maintaining clear communication with customers.

This role requires a detail-oriented individual who enjoys solving problems in a supportive team. You'll be responsible for ensuring that our operatives are scheduled effectively, enabling safe and reliable home services.

If you’re passionate about customer care and teamwork, we’d love to hear from you.

Qualifications

• Ability to coordinate repairs and servicing.
• Strong attention to detail and organization skills.
• Confident communication and problem-solving skills.

Responsibilities

• Plan and manage operatives’ diaries for timely repairs.
• Communicate updates clearly to customers.
• Work closely with contractors and suppliers.

Job description

We’re excited to be looking for a Safer Homes Scheduling Operations Planner to join our team – supporting our fantastic trades operatives to deliver a timely, efficient repairs service for our customers, always promoting our first time fix approach.

At Abri, everything we do is about doing the right thing for our customers. This role sits right at the heart of our service, helping us make sure we’re delivering safe, reliable homes with care and consistency.

What you’ll be doing

You’ll play a key role in keeping our repairs and servicing operation running smoothly – making sure the right colleague gets to the right job at the right time.

• Planning and managing our operatives’ diaries so the right colleague is in the right place at the right time
• Coordinating repairs, maintenance and servicing to keep everything running smoothly for our customers
• Making sure emergency work and overdue services are picked up quickly and completed in line with our commitments
• Keeping in touch with our customers, giving clear, timely updates and making sure they know what to expect every step of the way
• Working closely with contractors and suppliers to ensure materials, equipment and services are in place when needed

Your attention to detail and organisation will help create a seamless experience for both our customers and colleagues – minimising disruption and keeping everything on track.

What we’re looking for

You’ll be someone who enjoys working in a fast-paced environment, loves solving problems, and puts people first. You’ll be a confident communicator, building positive relationships with customers, colleagues, and suppliers, working collaboratively as part of a supportive team.

You’ll be part of a team that genuinely cares about our customers, our communities, and each other. We’re proud to create an environment where you can be yourself, grow your skills, and make a real difference every day.

Want to know more about this exciting role that puts you at the heart of our repairs and service operations? We’d love to hear from you.