Repairs Senior Operations Manager (London)

Abri Group; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Abri Group is seeking a Senior Operations Manager based in London to lead and enhance their repair and maintenance operations. The ideal candidate will have a strong background in strategic thinking, customer service, and financial oversight. Responsibilities include ensuring efficient service delivery and collaborating with finance and service heads on budget management. This role is pivotal in driving commercial success and delivering quality service across Abri's properties, making a significant impact on customer satisfaction.

Qualifications

• Experience in managing repair and maintenance operations.
• Proven track record of delivering high-quality services.
• Ability to work collaboratively with various stakeholders.

Responsibilities

• Ensure the efficiency and profitability of property repair operations.
• Lead delivery of high-quality property Response Repairs Service.
• Forecast and reconcile budgets with finance teams.

Skills

Strategic thinking

Experience in repairs and maintenance

Financial oversight

Customer service orientation

Collaborative working

Job description

Working hours per week: 37

Location: London

Employment type: Permanent

Your new role

Are you a strategic thinker with a passion for driving commercial success? Do you have experience in repairs and maintenance and financial oversight? If so, we’d love to hear from you!

We're excited to say our repairs and maintenance team is expanding and delivering more services across our properties to support our ambitions of leading our sector in customer service – and we need you!

As our Senior Operations Manager (London), you’ll play a key role in ensuring the efficiency and profitability of our repair and maintenance operations. You’ll lead and be accountable for the delivery of high-quality property Response Repairs Service, complaint handling across Octavia/London all while working with a fantastic team that’s dedicated to delivering top-quality services.

Customers are at the heart of everything we do so we want to make sure that all our services provided are of high quality and undertaken with a commercial and customer-based ethos. We also want to make sure that what we do represent value for money and are resident focused.

Using your experience to deliver proactive and forward-thinking approach, you’ll lead on a collaborative working style with all stakeholders to build strong relationships within Homecare and across all other Abri and resident panels. Remember, we don’t want to do things the way they’ve always been done, we want to do things even better!

You’ll work closely with the Head of Service, Finance Business Partner and Directors on the forecasting and reconciliation of the budgets of the response repairs work stream.

You'll be working from our London office in Emily House, Kensal Road, where this job role is predominantly based, working alongside colleagues and our contracting partners.

If you want the opportunity to join a team that is performance driven, as committed as you are to customer safety and satisfaction and want to make a huge difference to our organisation that won’t go unnoticed by colleagues and customers alike, we want to hear from you!

Who we are

Abri is a large housing provider who own and manage over 58,000 homes and various community assets, serving around 113,000 customers across the South of England.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most

We’re investing in our communities, to address local issues and create opportunities for everyone

As we grow, we’re reestablishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.

More information about Abri and our strategic objectives can be found at www.abri.co.uk.