Safeguarding and Outreach Lead

Yorkshire Housing; West Yorkshire; Hybrid; GBP 42,000 - 51,000; Full time

Benefits offered by this job

Car allowance

Flexible working

Pension and wellbeing benefits

Job summary

Yorkshire Housing seeks a Safeguarding and Outreach Lead to protect customers at risk and embed safeguarding into everyday practice. You’ll lead the safeguarding and outreach expert, steer colleagues through complex cases and turn learning into practical improvements across the organisation.

You’ll bring credible leadership, strong partnerships with local authorities and agencies, and a drive to raise standards.

Qualifications

• Strong safeguarding expertise including risk assessment and information sharing.
• Knowledge of domestic abuse law and guidance with empathy.
• Experience leading and coaching teams with clear standards.
• Ability to influence decisions and build trust with customers and partners.
• Experience turning data and audits into service improvements.
• Excellent communication and organisational skills.
• Comfort with technology to support decision-making.
• Commitment to inclusion and YH values.
• Willingness to work across Hub, Home and Roam with a UK driving licence.

Responsibilities

• Lead and develop the safeguarding and outreach team, setting clear expectations.
• Own the response to risk and guide complex cases to ensure right action.
• Raise standards through learning, audits and policy improvement.
• Turn insights into practical actions and demonstrate impact.
• Build confidence across Yorkshire Housing and partners through practical advice and training.
• Strengthen partnerships with local authorities and safeguarding agencies.
• Drive the Safeguarding Work Plan and keep policies and resources up to date.

Skills

Risk assessment

Information sharing

Multi-agency working

Empathy and judgement

Clear communication

Data analysis

Technology proficiency

Inclusion and values

UK driving licence

Education

Certificate in Housing or CIH

Management or coaching qualification (bonus)

Job description

Some jobs keep things ticking over. This one changes lives.

As our Safeguarding and Outreach Lead, you’ll protect customers at risk and make excellent safeguarding part of everyday life at Yorkshire Housing.

You’ll lead our safeguarding and outreach expert, steer colleagues through complex cases and give teams the confidence to act. You’ll turn learning into practical improvements that strengthen how we support customers.

Where there’s risk and the way forward isn’t clear, you’ll bring calm judgement, curiosity and decisive leadership.

What you’ll make happen

You’ll lead a clear, consistent service that puts customers and sound judgement first.

You’ll:

• Lead and develop the team, setting clear expectations and helping people thrive.
• Own the response to risk, guiding complex cases and making sure customers get the right action at the right time.
• Raise standards, using case reviews, audits and learning to strengthen practice and meet legal requirements.
• Turn insight into action, using data and customer feedback to spot trends, set priorities and demonstrate impact.
• Build confidence across YH, giving colleagues practical advice and training so they know what to look for and how to respond.
• Strengthen partnerships, building trusted relationships with local authorities, safeguarding teams and other agencies.
• Keep moving the service forward, leading the Safeguarding Work Plan and keeping policies, guidance and resources relevant and useful.

What you’ll bring

You’ll know safeguarding inside out and be the person others trust when things get complicated. You’ll combine credible leadership with strong partnerships and turn good practice into better outcomes for customers.

We’d love to hear from you if you:

• Bring strong, current safeguarding expertise, including risk assessment, information sharing, escalation and multi-agency working.
• Understand domestic abuse and apply relevant law and guidance with empathy and sound judgement.
• Lead, coach and support colleagues while setting clear standards and accountability.
• Give clear advice, influence decisions and build trust with customers, colleagues, senior leaders and partners.
• Turn data, audits and learning into practical service improvements.
• Communicate clearly, stay organised and thrive when priorities compete.
• Use technology confidently to work smarter and support better decisions.
• Share our commitment to inclusion, learning and the YH values.
• Can work flexibly across Hub, Home and Roam, with a full UK driving licence and access to a vehicle for work.

You’ll also need a Certificate in Housing or CIH qualification, or be willing to work towards one.

A management or coaching qualification would be a bonus, but it isn’t essential.

The Yorkshire Housing bit

We’re Yorkshire by name and Yorkshire by nature: straightforward, warm and determined to make a difference.

Our values shape how we work: create trust, be curious, make it happen, achieve impact and have fun. In this role, you’ll live them by asking the right questions, taking action and making a difference when it matters most.

What you’ll get

• £46,469 plus £2,000 car allowance per year
• Flexibility to work where your day takes you: at home, in one of our hubs or alongside customers, colleagues and partners.
• A permanent role in a newly formed Yorkshire Housing team.
• An excellent pension and wellbeing benefits.
• The chance to make a lasting difference to people’s lives.

You can find out more about our employment perks here. If you know safeguarding, care about people and want to make things better, we’d love to hear from you.

Ready to make a difference?

We’re building a workplace where everyone can thrive and be themselves. Different experiences and perspectives make us stronger, and we welcome applications from every background.

The fine print

• Closing date: Wednesday 4th November 2026 (we may close early if we get lots of great candidates!)
• We may get in touch before the closing date, so keep an eye on your inbox.
• If you’re internal, you must inform your line manager your applying (it’s the right thing to do!).