Housing Services Manager

Yorkshire Housing

York and North Yorkshire

On-site

GBP 43,621 - 45,621

Full time

14 days+

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Benefits offered by this job

Cash plan for prescriptions and eye tests

Pension scheme with employer contributions up to 9%

Access to free fitness classes and counselling sessions

Job summary

A community-focused housing organization is seeking a Housing Services Manager to lead operational teams in delivering excellent housing services across York and Harrogate. The role emphasizes a flexible community-based approach and requires strong leadership skills, customer focus, and a commitment to improving services. The position offers a competitive salary package, including a car allowance and health benefits.

Qualifications

Proven ability to motivate colleagues using a high support, high challenge approach.
Experience in managing operational rotas and out-of-hours services.
Understanding of the regulatory framework from the Regulator of Social Housing.

Responsibilities

Lead and inspire operational teams to deliver customer-focused services.
Coach colleagues and drive continuous improvement.
Champion customer satisfaction and manage budgets.

Skills

Excellent leadership and management skills

Coaching mindset

Customer-obsessed approach

Strong risk awareness

Empathy and sensitivity

Excellent communication skills

Full UK driving licence

Education

Certificate in Housing

Job description

Overview

Join to apply for the Housing Services Manager role at Yorkshire Housing.

Ready to take the next step in your career and lead with purpose? If you're passionate about people, communities, and delivering top-notch housing services, this could be your moment. We're on the lookout for a dynamic and driven Housing Services Manager to join our brilliant communities leadership team.

We’re moving from a traditional 9–5 service model to a flexible, community-based approach. This means rethinking how we plan, resource, and deliver services—getting our people out and about to meet customers where they are, when they need us.

For this opportunity, we’re looking for an experienced leader to cover the York and Harrogate areas. You don’t need to live within the areas, but you’ll need to be within a reasonable commuting distance to support our colleagues and customers in the York and Harrogate communities.

Responsibilities

Lead and inspire dispersed operational teams to deliver onboarding and place-based services that reflect the diverse needs of our customers.

Coach colleagues, drive performance, and embed innovation and continuous improvement.

Champion customer satisfaction and use insight to shape services that truly matter.

Build strong partnerships across teams and with external stakeholders.

Ensure compliance, manage budgets, and lead safeguarding and support for vulnerable customers.

Be a visible, values-led leader who brings energy, empathy, and clarity to everything you do.

Qualifications

Excellent leadership and management skills with the ability to motivate colleagues using a high support, high challenge approach.

A coaching mindset capable of developing colleagues to be the best they can be.

A customer-obsessed, solution-focused approach with a drive to deliver great service and high performance.

Strong risk awareness and confident decision-making, especially in high-pressure or emergency scenarios (safeguarding, tenancy breaches, out-of-hours service).

Empathy, sensitivity, and diplomacy when managing challenging situations.

Excellent communication and interpersonal skills, with strong influencing and negotiation abilities.

A Certificate in Housing (regulated by Ofqual) or willingness to work towards one.

A can-do attitude and a desire to continuously improve services for customers and colleagues.

Confidence in leading through change, bringing teams along with you and embedding new ways of working.

Understanding of the regulatory framework from the Regulator of Social Housing and the Housing Ombudsman complaint handling code.

Experience managing or overseeing operational rotas, including on-call or out-of-hours services.

A full UK driving licence and access to a vehicle for business use.

It is a bonus if you have a professional coaching or management qualification, but what matters most is your drive to make it happen and your alignment with our values.

Salary and benefits

This is a full-time (35 hours per week) permanent opportunity with a salary of £43,621 plus £2,000 car allowance per annum, for a 35 hour week plus 26 days annual leave (rising to 30 days) plus Bank Holidays.

We offer a reward package to suit everyone, including a cash plan for prescriptions and eye tests, a pension scheme with employer contributions up to 9%, and a range of retail discounts.

Our health and wellbeing support includes access to a library of free fitness classes, My GP, and free counselling sessions with a trained professional.

Additional information

If you require any additional support with your application or have any questions, please contact our recruitment team at recruitment@yorkshirehousing.co.uk.

The fine print

The closing date for applications is 02.09.25. We may close early if we receive a high number of strong candidates. We’ll be holding interviews on the week commencing 08.09.25. This role requires a DBS check. If you’re applying internally, please inform your current line manager.

Application details