Housing Officer

And Yorkshire Housing Limited; West Yorkshire; Sur place; GBP 31 000 - 38 000; Plein temps

Avantages offerts par ce poste

Car allowance

26 days annual leave (rising to 31)

Pension scheme

Résumé du poste

Yorkshire Housing is seeking a Housing Officer for a 12-month fixed-term contract covering South and West Yorkshire. The role is field-based, acting as a visible colleague to deliver customer-focused lettings and informed tenancy support.

You will welcome customers, provide pre-tenancy guidance including welfare benefits, and ensure smooth sign-ups. Travel across Yorkshire is required; a DBS check is part of the process.

Qualifications

• Customer obsession with a proven track record of putting customers first and balancing empathy with fair, consistent decision-making.
• Experience across the tenancy lifecycle (lettings, sign-ups, settling-in, tenancy changes, sustainment and endings).
• Ability to triage multiple priorities, plan your day and adapt quickly when things change.
• Clear, kind communication—face to face, by phone and in writing—with the ability to handle difficult conversations professionally.
• Strong partnership working to build relationships with colleagues, local partners and agencies for right outcomes first time.
• Ability to maintain and understand the importance of accurate records and case notes, following policies and SLAs.
• Willingness to travel across Yorkshire for community visits.

Responsabilités

• Welcome new customers with a lettings experience that sets up success.
• Provide pre-tenancy information (including welfare benefits) and promote rent on time.
• Onboard new customers and resolve early issues quickly and fairly.
• Identify vulnerable customers and refer to appropriate support services.
• Spend time in communities, building relationships and gathering insights to shape local plans.

Connaissances

Customer focus

tenancy lifecycle

Prioritization

Clear communication

Partnership working

Record keeping

Travel readiness

Description du poste

We’re on the lookout for a Housing Officer to come join us for a 12 month fixed term contract to help us deliver a quality, customer-obsessed service across our communities covering South and West Yorkshire. You’ll be out and about most of the time, acting as a visible and trusted Yorkshire Housing colleague - spotting what matters, joining the dots with partners and making sure customers get the right advice at the right time.

What you’ll do

• Welcome new customers well. Deliver a customer-obsessed lettings experience: pre-tenancy support, viewings and sign-ups that set people up for success.
• Give clear, practical guidance. Provide pre-tenancy information (including financial products and welfare benefits) and promote rent on time in a straight-talking, supportive way.
• Onboard with care. Help new customers settle in and sort any early issues quickly and fairly.
• Spot who needs extra support. Identify vulnerable customers and refer to the right internal/external help.
• Be our eyes and ears. Spend most of your time in our places—building relationships, picking up insights that shape local plans, and making sure customers get timely info and guidance.

What you’ll bring

• Customer obsession, you’ll have a proven track record of putting customers first and balancing empathy with fair, consistent decision-making.
• Experience across the tenancy lifecycle (lettings, sign-ups, settling-in, tenancy changes, sustainment and endings).
• Triage multiple priorities, plan your day and adapt quickly when things change.
• Clear, kind communication—face to face, by phone and in writing—with the ability to handle difficult conversations professionally.
• You’ll be a pro at partnership working, you’ll build strong working relationships with colleagues, local partners and agencies to get the right outcomes first time.
• Ability to maintain and understand the importance of accurate records and case notes, using the right systems and following our policies and SLAs.
• Ability to work out in our communities across Yorkshire, this will mean lots of travel!

It would be a bonus if you had…

• Experience in social housing, community-based services or a similar customer-facing role.
• Working knowledge of key housing areas (tenancy management, safeguarding, equality, data protection) and the spirit of the Housing Ombudsman’s Complaint Handling Code.
• CIH membership/qualification or a commitment to work towards one.

Why apply?

This a full-time (35 hours per week) 12 month opportunity with a salary of £34,532.23 plus £2,000 car allowance per year, plus 26 days annual leave (rising annually to 31 days) plus Bank Holidays. We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few. Our people’s health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.

The closing date for applications will be 01.11.26, but we might close it early if we get lots of great candidates, so don’t hang around. We’ll be holding interviews on 09.11.26 at our workplace in Leeds, FYI- This role requires a DBS check.

We’re actively building a work environment that’s inclusive as well as diverse. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role. We know that not all candidates will meet every single desired requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.