Housing Officer

Yorkshire Housing; South Yorkshire, West Yorkshire; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Car allowance

Cash plan

Pension match

Retail discounts

Wellbeing support

Annual leave 26–31

Job summary

Yorkshire Housing is seeking a Housing Officer for a 12-month fixed-term contract covering South and West Yorkshire. You will be out and about, delivering a customer-obsessed lettings service and guiding customers through pre-tenancy, sign-ups and settling in.

You will identify vulnerable customers, build strong partnerships with local agencies, and travel across Yorkshire to gather insights and provide timely guidance. A rewarding role with excellent benefits.

Qualifications

• Customer-focused approach with a proven track record of helping customers.
• Experience across the tenancy lifecycle (lettings, sign-ups, settling-in, tenancy changes, sustainment).
• Ability to triage priorities, plan days, and adapt quickly to change.
• Clear, kind communication face-to-face, by phone and in writing.

Responsibilities

• Welcome new customers with a lettings experience that sets them up for success.
• Provide pre-tenancy information (including welfare benefits) and promote rent on time.
• Onboard with care and resolve early issues quickly and fairly.
• Spot vulnerable customers and refer to appropriate internal/external support.
• Spend time in communities building relationships and feeding insights into local plans.

Skills

Customer obsession

Tenant lettings experience

Relationship building

Communication skills

Job description

Job Introduction

We're on the lookout for a Housing Officer to come join us for a 12 month fixed term contract to help us deliver a quality, customer-obsessed service across our communities covering South and West Yorkshire. You'll be out and about most of the time, acting as a visible and trusted Yorkshire Housing colleague - spotting what matters, joining the dots with partners and making sure customers get the right advice at the right time.

What you'll do

• Welcome new customers well. Deliver a customer-obsessed lettings experience: pre-tenancy support, viewings and sign-ups that set people up for success.
• Give clear, practical guidance. Provide pre-tenancy information (including financial products and welfare benefits) and promote rent on time in a straight-talking, supportive way.
• Onboard with care. Help new customers settle in and sort any early issues quickly and fairly.
• Spot who needs extra support. Identify vulnerable customers and refer to the right internal/external help.
• Be our eyes and ears. Spend most of your time in our places-building relationships, picking up insights that shape local plans, and making sure customers get timely info and guidance.

What you'll bring

• Customer obsession, you'll have a proven track record of putting customers first and balancing empathy with fair, consistent decision-making.
• Experience across the tenancy lifecycle (lettings, sign-ups, settling-in, tenancy changes, sustainment and endings).
• Triage multiple priorities, plan your day and adapt quickly when things change.
• Clear, kind, communication-face to face, by phone and in writing-with the ability to handle difficult conversations professionally.
• You’ll be a pro at partnership working, you'll build strong working relationships with colleagues, local partners and agencies to get the right outcomes first time.
• Ability to maintain and understand the importance of accurate records and case notes, using the right systems and following our policies and SLAs.
• Ability to work out in our communities across Yorkshire, this will mean lots of travel!

It would be a bonus if you had

• Experience in social housing, community-based services or a similar customer-facing role.
• Working knowledge of key housing areas (tenancy management, safeguarding, equality, data protection) and the spirit of the Housing Ombudsman's Complaint Handling Code.
• CIH membership/qualification or a commitment to work towards one.

Don't meet every single desirable? If you have the core essentials and the right mindset, we'd still love to hear from you. Check out the attached Role Profile for full info on the role.

Why apply?

This a full-time (35 hours per week) 12 month opportunity with a salary of £34,532.23 plus £2,000 car allowance per year, plus 26 days annual leave (rising annually to 31 days) plus Bank Holidays.

We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we'll match your contributions up to 9%, just to name a few.

Our people's health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.

The fine print

The closing date for applications will 01.11.26, but we might close it early if we get lots of great candidates, so don't hang around. We'll be holding interviews on 09.11.26 at our workplace in Leeds, FYI- This role requires a DBS check.

If you're applying for this role internally, you must inform your current line manager (it's the right thing to do!).

At YH, we’re actively building a work environment that's inclusive as well as diverse. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.

If you require additional support with your application, please contact us by email at [e-mail].