Hybrid SaaS Support Advisor

GEM Partnership; West of England; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

GEM Partnership in Bristol is seeking a Customer Support Advisor to join a fast-growing SaaS business. You will be the first point of contact for customer inquiries and help users understand our product and services.

You will log and update customer records, assist in setting up accounts, and deliver online training sessions while adhering to SLAs as the company scales. A strong communicator with problem-solving skills and a customer-first attitude is essential to build rapport and support a

Qualifications

• Experience supporting end users in a customer service environment.
• Experience with SaaS applications.
• Experience using ticket management or CRM software.
• Ability to log and update customer records accurately.
• Strong communication and problem-solving skills.

Responsibilities

• Be the first point of contact for customer support requests.
• Interact with customers to provide information and resolve questions about products.
• Follow processes and adhere to SLAs.
• Log and update customer records accurately.
• Deliver online training sessions.
• Support account setup and promote customer satisfaction.

Skills

Customer support

SaaS experience

CRM software

Problem solving

Communication

Multi-tasking

Tools

Ticketing system

CRM software

Job description

GEM Partnership in Bristol is seeking a Customer Support Advisor to join a fast-growing SaaS business. You will be the first point of contact for customer inquiries and help users understand our product and services.

You will log and update customer records, assist in setting up accounts, and deliver online training sessions while adhering to SLAs as the company scales. A strong communicator with problem-solving skills and a customer-first attitude is essential to build rapport and support a