Application Support Engineer - SaaS - £55K

Oliver Bernard; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Oliver Bernard is seeking an Application Support / Support Engineer for a fast-growing SaaS company in London. You will handle customer-facing support across the business, monitor automation, and assist with SQL scripting and database development.

The role involves debugging application and code fixes (Java, Python) and helping build out DevOps methods and tools. Strong communication and B2B software experience are essential.

Qualifications

• Experience in a similar App Support / Support Engineering position.
• Experience working in a B2B software environment.
• Excellent communication and interpersonal skills.
• Good SQL.
• Cloud (AWS) monitoring and automation experience ideal (Datadog, Grafana, Sumologic).

Responsibilities

• Provide customer-facing support across the business and monitor automation.
• Develop SQL scripts and perform database development and fixes.
• Assist with application fixes and code changes (Java, Python) and help build out DevOps tooling.

Skills

App Support

Support Engineering

B2B software experience

SQL

Communication

Education

BSc or equivalent

Tools

Datadog

Grafana

Sumo Logic

Job description

Our client is a growing Software as a Sevice company - They build innovative software for Cloud data management and cloud pipelines

They’re growing their Ops and Application Support team and are looking for an Application Support / Support Engineer to join them.

In a varied role you’ll be involved in customer-facing support across the business, monitoring automation, SQL scripting and database development, application and code (Java, Python etc) fixes and support and even the building out of DevOps methods and tools.

Requirements:

• Experience in a similar App Support / Support Engineering position
• Experience working in a B2B software environment
• Excellent communication and interpersonal skills
• Good SQL
• Educated to at least BSc level
• Experience of Cloud (AWS) monitoring and automation is ideal (Datadog, Grafana, Sumologic etc)