Senior Technical Support Engineer at Operations Management SaaS (French Speaking)

Grey Matter Recruitment; Greater London; Sur place; GBP 28 000 - 40 000; Plein temps

Avantages offerts par ce poste

10% bonus

Great training

Progression opportunities

Supportive culture

Résumé du poste

Grey Matter Recruitment is seeking a customer-facing technical support professional for a fast-growing SaaS environment. You will troubleshoot software issues, engage with customers to resolve problems, and collaborate with product and engineering teams to ensure successful outcomes.

Key skills include hands-on work with SQL, XML, integrations and data migrations, plus prior technical support or helpdesk experience. A proactive approach and clear communication are essential.

Qualifications

• Technical support, helpdesk or customer support experience.

Responsabilités

• Troubleshoot software issues and solve real customer problems.
• Get hands-on with SQL, XML, integrations and data migrations.
• Work alongside technical teams on more complex issues.

Connaissances

SQL

XML

Integrations

Data migrations

Description du poste

Kickstart your tech career in SaaS, solving real customer challenges involving software, integrations, data and technical troubleshooting.

The Company

• Cloud and on-prem software used by businesses worldwide
• Great training, progression and supportive culture
• 10% bonus

The Role

• Customer-facing technical role that goes well beyond a standard helpdesk
• Troubleshoot software issues and solve real customer problems
• Get hands-on with SQL, XML, integrations and data migrations
• Work alongside technical teams on more complex issues

The Need

• Technical support, helpdesk or customer support experience
• Bonus: SQL, XML, integrations, data migration, B2B SaaS or CRM