SaaS Renewals Pro — Drive Retention & Revenue

Abundant Code; Slough; Hybrid; GBP 30,000 - 46,000; Full time

Job summary

IRIS Software Group is seeking a Customer Renewals Advisor to manage a portfolio of SaaS customers, ensuring renewals are completed on time while delivering outstanding service. You’ll collaborate with Sales and Customer Success to maximise retention and revenue.

We value experience in customer-facing roles, strong communication, and the ability to work in a fast-paced environment. This full-time on-site role is based in Slough, UK.

Qualifications

• Experience in a customer-facing role across phone, online, or in-person channels.
• Excellent communication and relationship-building abilities.
• Strong organisational skills and ability to manage multiple priorities.
• Proficient in Microsoft Office, including Outlook.
• Excellent attention to detail and accuracy.
• Strong written, verbal and numerical communication skills.
• Proactive, enthusiastic approach and focus on delivering customer service.
• Calm, organised and solutions-focused in a fast-paced environment.

Responsibilities

• Manage customer renewals from quote through to completion, ensuring timely renewals.
• Provide friendly, responsive service via phone, email and Teams.
• Build strong customer relationships and be the trusted renewals contact.
• Provide accurate quotations and recommend suitable options based on customer needs.
• Maximise renewal revenue opportunities while maintaining service standards.
• Own customer enquiries and drive them to resolution.
• Manage a portfolio of customers to ensure a seamless experience.
• Collaborate with Sales, Customer Success and internal teams to support retention and growth.
• Maintain understanding of IRIS products and new developments.
• Ensure SLAs are achieved through workload management.
• Participate in team meetings and business initiatives with a customer-focused approach.

Skills

Customer-facing

Communication skills

Organisational skills

MS Office

Attention to detail

Written & verbal skills

Numerical skills

Proactive attitude

Calm under pressure

Tools

Microsoft Office

Salesforce CRM

Job description

IRIS Software Group is seeking a Customer Renewals Advisor to manage a portfolio of SaaS customers, ensuring renewals are completed on time while delivering outstanding service. You’ll collaborate with Sales and Customer Success to maximise retention and revenue.

We value experience in customer-facing roles, strong communication, and the ability to work in a fast-paced environment. This full-time on-site role is based in Slough, UK.