Customer Renewals Advisor (SaaS) IRIS Software Group

Abundant Code; Slough; Hybrid; GBP 30,000 - 46,000; Full time

Job summary

IRIS Software Group is seeking a Customer Renewals Advisor to manage a portfolio of SaaS customers, ensuring renewals are completed on time while delivering outstanding service. You’ll collaborate with Sales and Customer Success to maximise retention and revenue.

We value experience in customer-facing roles, strong communication, and the ability to work in a fast-paced environment. This full-time on-site role is based in Slough, UK.

Qualifications

• Experience in a customer-facing role across phone, online, or in-person channels.
• Excellent communication and relationship-building abilities.
• Strong organisational skills and ability to manage multiple priorities.
• Proficient in Microsoft Office, including Outlook.
• Excellent attention to detail and accuracy.
• Strong written, verbal and numerical communication skills.
• Proactive, enthusiastic approach and focus on delivering customer service.
• Calm, organised and solutions-focused in a fast-paced environment.

Responsibilities

• Manage customer renewals from quote through to completion, ensuring timely renewals.
• Provide friendly, responsive service via phone, email and Teams.
• Build strong customer relationships and be the trusted renewals contact.
• Provide accurate quotations and recommend suitable options based on customer needs.
• Maximise renewal revenue opportunities while maintaining service standards.
• Own customer enquiries and drive them to resolution.
• Manage a portfolio of customers to ensure a seamless experience.
• Collaborate with Sales, Customer Success and internal teams to support retention and growth.
• Maintain understanding of IRIS products and new developments.
• Ensure SLAs are achieved through workload management.
• Participate in team meetings and business initiatives with a customer-focused approach.

Skills

Customer-facing

Communication skills

Organisational skills

MS Office

Attention to detail

Written & verbal skills

Numerical skills

Proactive attitude

Calm under pressure

Tools

Microsoft Office

Salesforce CRM

Job description

Customer Renewals Advisor (SaaS) Overview

Company Name: IRIS Software Group

Job Role: Customer Renewals Advisor (SaaS)

Qualifications: Not specified

Category: I

Job Type: Full Time

Location: Slough, Berkshire, United Kingdom

Requirements

What we’re looking for

• Experience in a customer-facing role, whether over the phone, online or in person.

• Strong communication skills with the ability to build rapport and develop positive customer relationships.

• Excellent organisational skills with the ability to manage multiple priorities.

• Good working knowledge of Microsoft Office, including Outlook.

• Strong attention to detail and accuracy.

• Confident written, verbal and numerical communication skills.

• A proactive, enthusiastic approach and a genuine passion for delivering excellent customer service.

• The ability to remain calm, organised and solutions-focused in a fast-paced environment.

Nice to have

• Previous experience in renewals, sales, account management, customer retention or customer success.

• Experience within a software, SaaS, subscription or service-based business.

• Experience using Salesforce or a similar CRM platform.

• Experience working towards commercial targets, service levels, renewal targets or customer retention objectives.

The role

IRIS Software Group is one of the UK’s largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.

We’re a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development – and we’re growing fast.

At IRIS, we provide market-leading software solutions that help organisations work smarter and more efficiently. We’re looking for a Customer Renewals Advisor to join our team, managing a portfolio of customers and ensuring they receive outstanding service throughout their renewal journey.

This is an excellent opportunity for a customer-focused professional who enjoys building relationships, solving problems and working in a commercially driven environment where customer retention and satisfaction are at the heart of everything we do.

What you’ll do

• Managing customer renewals from quote through to completion, ensuring contracts are renewed ahead of their due dates.

• Delivering a friendly, responsive and professional service via phone, email and Microsoft Teams.

• Building strong customer relationships and becoming a trusted point of contact throughout the renewal process.

• Providing accurate quotations and recommending suitable options based on customer needs and available solutions.

• Maximising renewal revenue opportunities while maintaining excellent customer service standards.

• Taking ownership of customer enquiries and seeing them through to resolution.

• Managing a portfolio of customers and providing a seamless and positive experience.

• Working closely with Sales, Customer Success and other internal teams to support customer retention and growth.

• Maintaining a strong understanding of IRIS products, services and new developments.

• Ensuring service level agreements (SLAs) are consistently achieved through effective workload management and prioritisation.

• Participating in team meetings and wider business initiatives, bringing a commercially aware and customer-focused approach.

What will you be doing?

As a Customer Renewals Advisor, you’ll take ownership of a portfolio of customers, ensuring renewals are managed efficiently and professionally, with a strong focus on retention and customer experience.

Why You’ll Love Working Here

• Impact: Your work will influence millions globally.

• Growth: Continuous learning and career development opportunities.

• Belonging: A culture that celebrates diversity and empowers every individual.

Visa sponsorship: check with employer