SaaS Renewals Advisor | Hybrid (Manchester/Slough)

IRIS; Greater London; Hybrid; GBP 26.000 - 36.000; Vollzeit

Zusammenfassung

IRIS in the UK is seeking a Customer Renewals Advisor to manage a portfolio of customers through renewals, ensuring seamless contracts and high retention. You’ll deliver accurate quotations, nurture relationships and collaborate with Sales and Customer Success to maximise renewal revenue.

Hybrid role based in Manchester or Slough, UK, offering a customer-focused environment with growth opportunities and a commitment to service excellence.

Qualifikationen

• Experience in a customer-facing role (phone, online or in person).
• Strong communication to build rapport and relationships.
• Excellent organisational skills to manage multiple priorities.
• Good working knowledge of Microsoft Office (Outlook, etc.).
• Attention to detail and accuracy in all tasks.
• Confident written, verbal and numerical communication skills.
• Proactive, enthusiastic approach and passion for customer service.
• Calm, organised and solutions-focused in a fast-paced environment.

Aufgaben

• Manage a portfolio of customer renewals from quote through to completion.
• Deliver friendly, responsive and professional service via phone, email and Teams.
• Build strong customer relationships and be their trusted renewal contact.
• Provide accurate quotations and recommend suitable options.
• Maximise renewal revenue while maintaining service standards.
• Handle customer enquiries and see them through to resolution.
• Collaborate with Sales, Customer Success and other teams to support retention and growth.
• Maintain up-to-date knowledge of IRIS products and developments.

Kenntnisse

Customer-facing

Communication skills

Organisational skills

Outlook / Office 365

Attention to detail

Verbal and written communications

Proactive / solutions-focused

Calm under pressure

Tools

Salesforce

Microsoft Office

Jobbeschreibung

IRIS in the UK is seeking a Customer Renewals Advisor to manage a portfolio of customers through renewals, ensuring seamless contracts and high retention. You’ll deliver accurate quotations, nurture relationships and collaborate with Sales and Customer Success to maximise renewal revenue.

Hybrid role based in Manchester or Slough, UK, offering a customer-focused environment with growth opportunities and a commitment to service excellence.