SaaS Renewals Champion — EMEA/APAC

OneSignal, Inc.; United Kingdom; Remote; GBP 55,000 - 75,000; Full time

Job summary

OneSignal, Inc. is seeking a Renewals Manager to protect and retain recurring revenue across a high-volume book in EMEA and APAC. You will own renewals from notice to payment, ensuring on-time renewals at the right terms.

Reporting to the Director of Customer Success, you will collaborate with Finance, Sales, and Customer Success to address overdue invoices, resolve disputes, and drive renewal outcomes in a fast-paced environment.

Qualifications

• 2+ years in B2B SaaS renewals, account management, or related roles.
• Proven success in renewal/retention targets with measurable results.
• Excellent organization to manage hundreds of renewal dates and invoices.
• Attention to detail in contracts, pricing, and billing.
• Confident pricing conversations with a firm, empathetic approach.
• Strong written communication and CRM/data skills (Salesforce/Planhat).
• Knowledge of SaaS contracts, auto-renewals, and notice periods.

Responsibilities

• Own end-to-end renewal cycle for non-managed/Scaled accounts in EMEA and APAC.
• Run structured renewal cadences via email, reminders, and calls.
• Negotiate renewals within pricing and packaging guidelines.
• Partner with Finance to resolve overdue invoices and disputes.
• Monitor renewal risk using Planhat, Salesforce, and billing systems.
• Identify expansion opportunities and escalate complex renewals.
• Maintain renewal records, forecasts, dashboards and collaborate to improve processes.

Skills

B2B SaaS renewals

Renewal targets

Organizational skills

Contract & billing review

Negotiation

CRM proficiency

Time zone flexibility

Tools

Salesforce

Planhat

Job description

OneSignal, Inc. is seeking a Renewals Manager to protect and retain recurring revenue across a high-volume book in EMEA and APAC. You will own renewals from notice to payment, ensuring on-time renewals at the right terms.

Reporting to the Director of Customer Success, you will collaborate with Finance, Sales, and Customer Success to address overdue invoices, resolve disputes, and drive renewal outcomes in a fast-paced environment.