Hybrid SaaS Renewals Specialist for Growth

Ellucian; Milton Keynes; Híbrido; GBP 40 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive health coverage

Flexible time off

401k & Bright Plan

Thrive Flex Program

Charitable days

Diversity and inclusion programs

Parental leave

Employee referral bonuses

Tuition reimbursement

Professional development opportunities

Resumo da oferta

Ellucian seeks a Renewals Specialist to own the renewals process, drive strategic client conversations, and secure long‑term commitments. You will forecast revenue contributions and enhance the customer experience throughout the renewal cycle.

You will grow and retain customers by selling multi‑year renewal contracts, coordinate with Sales and Customer Success for upsell opportunities, and ensure a smooth handoff across deployments.

Qualificações

• 2+ years renewals experience in inside sales, renewals, or a quota carrying position.
• Renewals / IT / Cloud / SaaS experience preferred.
• Proven track record of discovery, negotiation, and closing skills.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Self-motivated, adaptable, and proactive.
• Enthusiastic passion for driving client satisfaction.
• Experience in using Excel, SFDC, or similar tools.

Responsabilidades

• Grow and retain customer base by selling multi‑year renewal contracts.
• Strategize with account team for potential upsell opportunities and communicate the value of add‑on products to end user.
• Identify potential modernization opportunities and coordinate with sales for a smooth handoff.
• Understand product deployments to find ways of streamlining the full ERP suite of products.
• Review, audit, and true up users counts to ensure contractual compliance.
• Engage with existing customers to provide renewal pricing quotes and negotiate terms.
• Communicate value to customers to ensure a successful renewal process.
• Collaborate with Sales, Customer Success Managers, and Upper Management to execute the renewal process and ensure a positive experience for the customer.
• Review customer contracts and understand contractual agreement terms.
• Understand and represent benefits of offerings at Ellucian.
• Accurately forecast renewals in Salesforce CRM.
• Contribute to the growth of the renewal organization by providing feedback on improvements and new processes.

Conhecimentos

Renewals experience

Negotiation

Communication

Time management

Excel

SFDC

Self-motivated

Adaptable

Formação académica

Bachelor's Degree

Ferramentas

Excel

SFDC

Descrição da oferta de emprego

Ellucian seeks a Renewals Specialist to own the renewals process, drive strategic client conversations, and secure long‑term commitments. You will forecast revenue contributions and enhance the customer experience throughout the renewal cycle.

You will grow and retain customers by selling multi‑year renewal contracts, coordinate with Sales and Customer Success for upsell opportunities, and ensure a smooth handoff across deployments.