SaaS Professional Services Leader - AI Platform Delivery

Marmion; Leeds; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Office in Leeds

30 days holiday + bank holidays

Work Anniversary Day Off

Job summary

Marmion is seeking a SaaS Professional Services Manager in Leeds to lead and deliver complex post–go-live customer projects, translating requirements into practical technical workflows and automation solutions.

You will work hands-on, shaping delivery governance, and building a scalable Professional Services function with growth opportunities toward director-level leadership as the team expands.

Qualifications

• Experience designing and delivering workflow automation or system integration projects.
• Strong understanding of APIs and webhooks; experience with automation platforms.
• Hands-on delivery experience in customer projects; not solely strategic.
• Leadership in SaaS or technology environments; track record in delivery.

Responsibilities

• Lead complex Professional Services projects post go-live.
• Define delivery methodologies, governance, and estimation processes.
• Develop new value-added services like consultancy and managed services.
• Monitor utilization, customer satisfaction, and project performance.
• Shape long-term strategy with COO and SLT; plan for team growth.
• Build foundations for future team growth: resource planning and reporting.

Skills

Workflow automation

APIs

Integrations

Project leadership

Commercial awareness

Stakeholder management

Tools

Power Automate

Zapier

CRM platforms

Job description

Marmion is seeking a SaaS Professional Services Manager in Leeds to lead and deliver complex post–go-live customer projects, translating requirements into practical technical workflows and automation solutions.

You will work hands-on, shaping delivery governance, and building a scalable Professional Services function with growth opportunities toward director-level leadership as the team expands.