AI SaaS: Technical Services Leader & Growth Architect

Far'n'Beyond Ltd.; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Salary £60k–£90k

Leeds office

30 days holiday + BH + WorkAnniversary

Clear progression path

Job summary

Far'n'Beyond Ltd. in Leeds is seeking a Technical Professional Services Manager to build and scale the Professional Services function for an AI SaaS platform. The role combines hands-on project leadership with the design of scalable delivery methods and governance frameworks.

Reporting to the COO, you will shape onboarding, implementation and customer success, delivering value while growing the team. The position offers a clear path to Director-level leadership and a salary of £60,000–£90,000

Qualifications

• Experience in Professional Services, Delivery, Implementation or Customer Success leadership.
• Strong understanding of AI, SaaS, automation or enterprise software environments.
• Track record delivering customer-facing software implementation or transformation projects.
• Commercially aware, with experience managing utilisation, delivery performance and customer outcomes.
• Confident communicator with strong project, stakeholder and people leadership skills.
• Experience with FSM, CRM, onboarding, governance frameworks or AI workflow automation would be advantageous.

Responsibilities

• Shape and grow the Professional Services function across onboarding, implementation and customer success, with a focus on continuous process improvement.
• Create scalable delivery methodologies, governance frameworks and operational standards.
• Lead customer-facing projects, managing scope, timelines, communication and commercial performance.
• Develop value-added services including consultancy, training, optimisation and managed services.
• Manage resource planning, utilisation, performance reporting and future team growth.

Skills

Experience in Professional Services,,

Delivery leadership

Implementation management

Customer Success leadership

AI SaaS knowledge

FSM/CRM onboarding knowledge

Job description

Far'n'Beyond Ltd. in Leeds is seeking a Technical Professional Services Manager to build and scale the Professional Services function for an AI SaaS platform. The role combines hands-on project leadership with the design of scalable delivery methods and governance frameworks.

Reporting to the COO, you will shape onboarding, implementation and customer success, delivering value while growing the team. The position offers a clear path to Director-level leadership and a salary of £60,000–£90,000