Professional Services Manager - AI SaaS

Marmion; Leeds; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Leeds office base

30 Days Holiday + Bank Holidays

Work Anniversary Day Off

Clear progression path to Director

Job summary

Marmion is seeking a Professional Services Manager in Leeds to lead and deliver complex projects for customers post go-live, translating requirements into practical automation solutions. You will build governance, methodologies, and a scalable delivery function, mentor a growing team, and shape the customer journey across Professional Services and Onboarding.

This role offers a clear path to Director level as the business scales.

Qualifications

• Experience leading complex Professional Services projects.
• Ability to scope and design technical solutions from customer requirements.
• Proven track record of building automation workflows and integrations.
• Experience growing and developing a Professional Services team.

Responsibilities

• Lead customer-facing Professional Services projects, managing scope, delivery, stakeholder communication and commercial performance.
• Establish the delivery methodologies, governance frameworks and estimation processes required to support a scalable Professional Services function.
• Develop new value-added services including consultancy, optimisation, training and managed services.
• Monitor utilisation, customer satisfaction and project performance, driving continuous improvement across service delivery.

Skills

Project management

Stakeholder management

Solution design

Workflow automation

Team leadership

Education

Bachelor’s degree or equivalent

Tools

API integrations

Automation platforms

Job description

We are supporting a fast-growing AI SaaS business with the appointment of a Professional Services Manager.

Initially, your focus will be on leading and delivering complex Professional Services projects for customers post go-live, ensuring they maximise value from our client’s innovative AI-driven platform. This is a hands-on role where you'll personally scope, design and deliver customer workflow automation projects, translating customer requirements into practical technical solutions. You’ll work closely with customers to understand their processes, build automated workflows and integrations and support successful implementations while establishing the governance, methodologies and operational frameworks required to support future growth of the Professional Services function.

Working closely with the COO and wider leadership team, you'll play a key role in shaping the future direction of customer delivery. As the business scales, you'll be responsible for building and developing a Professional Services team, introducing new consultancy and optimisation services, and taking ownership of the wider customer journey across Professional Services, Customer Success and Onboarding. The role offers a clear pathway towards Director-level leadership as the function and team continue to expand.

Salary & Benefits

• £60,000 - £90,000 per annum, dependent on experience
• Leeds (office based)
• 30 Days Holiday + Bank Holidays (rising with service) + Work Anniversary Day Off
• Opportunity to shape and build a business-critical function within a high-growth AI SaaS organisation, with a clear progression path.

The Role

• Lead customer-facing Professional Services projects, managing scope, delivery, stakeholder communication and commercial performance.
• Establish the delivery methodologies, governance frameworks and estimation processes required to support a scalable Professional Services function.
• Develop new value-added services including consultancy, optimisation, training and managed services to enhance customer outcomes and generate additional revenue.
• Monitor utilisation, customer satisfaction and project performance, driving continuous improvement across service delivery.